Olivia Green

Customer Service Advisor with experience in pharmacy, logistics and virtual reception services. Recognised for delivering accurate, empathetic and efficient support in high-volume environments, handling complex queries, resolving complaints and collaborating across teams to achieve service targets.

Customer Service Advisor at CloudRx Ltd (Present)

• Resolved patient and clinical partner enquiries within 24 hours using Scout.
• Maintained pharmacy tracking spreadsheets in Microsoft Excel.
• Handled 30–70 calls daily covering prescriptions, deliveries and complaints.
• Coordinated pharmacists and prescribers to support patient safety.
• Organised Royal Mail collections and specialist deliveries.
• Managed stock ordering through Alliance, AAH and Phoenix.
• Processed orders, refunds, payments and returned parcels while maintaining accurate records.

Customer Service Advisor at Hermes (Evri)

• Resolved customer enquiries through Oracle Service Cloud CRM.
• Rebooked deliveries, arranged collections and return-to-depot requests.
• Liaised with couriers and Field Managers to resolve transit issues.
• Processed claims and escalated complaints while exceeding KPIs.
• Maintained accurate records using Excel, Metastorm and IBM systems.

Call Handler / Virtual Receptionist at Regus

• Handled 130+ daily calls across a network of 16,000+ companies.
• Verified caller information and ensured accurate message handling.
• Used 8x8 cloud communications and Microsoft Office for reporting and call management.