Osas Oni

A dedicated and highly motivated customer services professional with strong business analysis skills. I'm a seasoned professional with lots of experience working in the retail sector. I'm enthusiastic, helpful and driven to provide the best possible support for customers/stakeholders whilst representing the company in a professional and friendly manner with accordance to industry standard best practice.

I'm able to work efficiently with teams or independently using own initiative and I communicates well with customers and colleagues at all levels. Positive and proactive, an excellent multi-tasker, and perform well under pressure to complete all duties. I'm reliable, financially, commercially and operationally astute, ensuring scope of change is accurate; thereby protecting both project delivery and managing customer/stakeholder expectation.

Now keen to secure a new role that makes best use of existing skills and experience.

Hygiene department - Excellerate Services (M&S)

(2025-11-03)

• Maintained high standards of cleanliness across store and food areas.
• Ensured compliance with food safety and health & safety regulations.
• Carried out cleaning, sanitisation, and waste management procedures.
• Supported safe food handling and infection control measures.

Cabin Crew / Flight Cleaner - ABM Aviation

(2024-10 - 2025-11-03)

• Making sure the Flight is clean and ready for passengers
• Ensure every Flight supplies like blankets, pillows and magazines are restock and ready for the next Flight
• Ensure that items left by passengers is taken to the appropriate place
• Escort and direct passengers who needs the service
• Provide high standard cleaning
• Provide deep flight cleaning

Customer Service - CCC House of Praise

(2022 - 2024-09)

• Delivering a first class, professional customer service
• Strong organisational and administrative skills
• Manages and prioritises workloads to always meet deadlines
• Excellent telephone manner and use of interpersonal skills
• Resolving customer enquiries and complaints
• Confident communicator with customers at all levels
• Full UK driving licence

Admin / Receptionist - KJD Care Limited

(2017-06 - 2022)

I worked closely with the Director (Operations) to analyse the existing As-Is business processes and implement new To-Be business operations model to help improve services and provide a better client/customer experience.

• Scheduling staff rota to achieve optimal customer service to clients
• Mapping and analysing existing business processes and identifying areas that can be improved
• Assigning / introducing staffs to training on new improved processes and work practices.
• Arranging/scheduling meetings and workshops for the Director and stakeholders
• Taking meeting note for Director, working on offline review of user stories.

Waitress - Qbic Hotel

(2014-03 - 2017-06)

• Serving and advising customers
• Receiving customers and helping them out with their orders.
• Delivering high quality service and standard by making customers comfortable before order is taken.
• Receiving payments.
• Setting of breakfast buffet, refilling and clearing up after it's over.
• Assist in the bar to pour drinks also stock the bar with bear, wine and spirits.
• Setting of tables, polishing of cutleries

House Keeper - Kings Lodge Hotel

(2013-06 - 2014-05)

• Cleaning rooms (toilet, sleeping area, corridors etc).
• Cleaning public areas within the hotel.
• Making sure that all customers are satisfied with my work.
• Delivering additional towels to the guests upon request.
• Delivering food to the guests' rooms.
• Take luggage's to the guests' rooms if necessary.

Customer services / Cleaner - Fun Fair

(2010-08 - 2013-05)

• Tidying up all cleaning equipment and placed in the appropriate and safe
• Sell goods of the fun fair
• Keep my stationary clean and tidy
• Products positioning
• Assisting customers with their choice of products
• Deliver excellent customer care service
• When operational business hours were over, I cleaned the public areas.
• Make sure that all customers are satisfied with my work

Cleaner - Summerfield

(2009-03 - 2010-11)

• Cleaning the main shop floor
• Good use of cleaning machine on floor
• Dusting and tidying the furniture's
• Proper cleaning of toilets and kitchen area.
• Using the right mops on each section
• Using cleaning liquids appropriately.
• Making sure hazard warning signs are in position.

Degree - Public Relations - University of Benin (2003-09 - 2007-06)

Secondary School Education - Mathematics and English - India College (1996-09 - 2002-07)