B Dynamic Logistics Pty Ltd - November 2020 - December 2023
Business Development Manager & Head of Operations (Sri Lanka)
- Executed a strategic business plan to nurture leads, expand the client portfolio and establish new revenue streams.
- Established strong customer relationships resulting in a 100% customer retention rate through contract renewals.
- Conducted quarterly data analyses to improve operational efficiencies by 15%.
- Negotiated contracts based on market-driven valuations.
- Promoted to the position of Head of Operations for the Sri Lanka office while continuing to serve as the Business Development Manager.
Taru Management (Pvt Ltd) - February 2016 - June 2020
Director - Sales & Marketing (Promoted from Business Development Manager)
- Developed a comprehensive business development plan, resulting in an occupancy growth of 40% in the first financial year.
- Achieved 60% increase in new business through strategic sales techniques and revenue management strategies.
- Enhanced operational efficiencies by 80% through the implementation of a booking engine and reservations management system.
- Negotiated rates, contracts, and credit terms with key partners and suppliers to optimise cost structures and strengthen financial performance.
- Established Taru Villas as an international luxury brand through strategic partnerships, e.g. collaboration with Condé Nast Johansens.
- Organised events, wine tastings, and curated menus to create memorable culinary experiences
- Provided leadership to a team of four, emphasising continuous learning, growth, and professional development.
Abercrombie and Kent (Pvt) Ltd - October 2015 - February 2016
Senior Executive
- Designed and delivered tailor-made holidays for couples, families and FITs in collaboration with Tour Operators and Travel Agents based in the UK.
- Analysed market trends to implement a sales strategy to secure business from emerging markets.
- Managed ground arrangements for A&K Private Jet Tours catering to high-net-worth individuals, ensuring the stringent adherence to A&K standards.
Viluxur Tourism (Pvt) Ltd - September 2012 - June 2015
Business Development Manager
- Drove the business development strategy to successfully secure 10 new accounts within the first financial year.
- Exceeded sales targets by 55% in the first year by procuring new business through sales visits and participating in international travel trade fairs.
- Led the successful launch of a new website aimed at capturing B2C business.
- Managed a team of ten individuals, overseeing their proficiency in product knowledge, pricing strategies, and customer service excellence.
- Managed key aspects of human resources, including staff hiring, training, development, and conducting performance reviews.
Walkers Tours (Pvt) Ltd - September 2009 - September 2012
Executive (Promoted from Tour Coordinator)
DFCC Bank - October 2008 - July 2009
Trainee (Recoveries - Leasing and Loans)