Peter Jay Nelson

Experienced operations, customer experience, and stakeholder management professional with a BA (Hons) in History & Politics. Proven track record leading up to 100+ staff, managing cross-functional delivery, and coordinating complex logistics in fast-paced environments. Skilled in embedding robust compliance frameworks, reviewing data trends to drive service improvements, and building collaborative relationships with diverse partners and local authorities.

Expert at structured delivery, performance management, and resource allocation within high-pressure operational environments.

Guest Experience Manager - Penelope's - Birkdale

(2026-04)

• Delivering at Pace & Leadership: Manage day-to-day operations and service targets across a premium venue, leading a large team of over 100 personnel during high-volume periods to secure record-breaking venue takings.
• Working Together: Collaborate with suppliers, local authorities, and third-party event stakeholders to safely coordinate logistics and risk management frameworks for complex, large-scale functions.
• Managing a Quality Service: Monitor operational data and customer feedback loops via digital platforms to identify performance gaps, implementing revised workflows that enhanced service delivery standards.
• Risk & Compliance: Lead staff training sessions on statutory regulations, ensuring 100% compliance with local licensing laws, food hygiene standards, and corporate health and safety parameters.

General Manager - Daffodil Liverpool - Liverpool

(2025-10 - 2026-04)

• Making Effective Decisions: Directed cross-functional operations across front-of-house, events, catering, and security functions, balancing conflicting resource demands to maintain compliance and meet service delivery targets.
• Workforce Planning: Controlled resource allocation, roster logistics, and payroll budgets using staff scheduling software, optimizing headcount efficiency against shifting footfall patterns.
• Continuous Improvement: Analyzed weekly operational audits and revenue reports to redesign internal tracking mechanisms, directly addressing inventory shrinkage and improving waste management efficiency.

Assistant General Manager - Bistro Franc - Liverpool

(2024-08 - 2025-10)

• Communicating and Influencing: Supported operational management and acted as primary site lead in the General Manager's absence, delivering clear daily shift briefings to guide staff behavior and service goals.
• Managing a Quality Service: Introduced data-informed operational adjustments based on customer feedback trends, which directly expanded positive customer ratings and improved online venue reputation.
• Performance Management: Managed staffing profiles, shift scheduling, and individual milestone reviews to foster team skill development and optimize daily resource deployment.

Restaurant Manager - Emily's - Formby

(2022-06 - 2024-08)

• Leadership & Team Development: Oversaw comprehensive recruitment, structured onboarding, and daily management for a team of 80+ employees within a high-volume, customer-centric setting.
• Delivering at Pace: Implemented rigorous staff training, optimized supply line tracking, and introduced performance matrices that mitigated service friction, leading to record financial takings for the business.
• Budget Monitoring: Maintained accountability for localized cost centers, verified weekly stock counts, tracked raw materials overheads, and executed routine health and safety audits.

BA (Hons) - History & Politics - University of Westminster

Level 1 Framework - Business Administration