R Tandel

Customer-focused professional with experience in front-of-house and premium customer service environments. Currently working as a Full-Time Receptionist at Mercedes-Benz of Leicester. Holds a BA (Hons) in International Tourism Management and has one month of hands-on sales administration experience, including invoicing, checking trade vehicles back in, and taxing vehicles, while supporting showroom operations. Highly motivated to further develop sales administration skills.

Front Receptionist / Host - Mercedes-Benz of Leicester - Leicester, UK

(2022-11)

• Act as the first point of contact for customers in a premium showroom environment
• Professionally handling calls, emails, enquiries, and customer problems
• Welcome and host customers, offering refreshments and ensuring a high-quality experience
• Direct visitors to the Sales, Service, and Parts departments
• Work closely with other departments to maintain smooth daily processes
• Manage visitor flow and maintain accurate records in a busy setting

Passenger Service Agent - Jet2 – East Midlands Airport - East Midlands Airport, UK

(2022-06 - 2022-11)

• Checked passengers in while adhering to aviation safety and security policy
• Issued boarding passes to the customer and provided accurate baggage and travel knowledge
• Supported passengers with the airside traffic while ensuring safety standards, and delivered friendly, patient customer service in time-sensitive situations

Operative - Amazon, Kegworth Warehouse - Kegworth, UK

(2021-03 - 2021-11)

• Worked in a fast-paced, target-driven workplace
• Packaged, labelled, and stowed items accurately to prevent damage
• Maintained cleanliness and organisation of work areas
• Demonstrated strong independent, accuracy, and time management

Kitchen Assistant / Server - Bombay Street Kitchen - Leicester, UK

(2019-09 - 2019-12)

• Prepared food and served customers in a high-volume restaurant
• Operated tills and handled customer orders
• Maintain hygiene and safety policy
• Worked collaboratively to ensure timely service

Work Experience - LOROS Furniture Shop - Leicester, UK

(2019-01 - 2019-01)

• Assisted customers, operated tills, and answered incoming phone enquiries
• Organised and displayed stocks
• Developed confidence and communication skills

BA (Hons) - International Tourism Management - University College Birmingham (2020 - 2023)

BTEC Level 3 - Travel & Tourism - Leicester College (2017 - 2020)

GCSE - English - Leicester College

GCSE - Maths - Leicester College

GCSE - Multiple subjects including English & Maths - Orchard Mead Academy