Renee Douglas

A reliable and customer-focused professional with experience across travel, healthcare, education, and hospitality sectors. Skilled in communication, problem-solving, and working in fast-paced environments. Proven ability to deliver excellent customer service, handle high-pressure situations, and adapt quickly to new roles. I am seeking an opportunity to utilize my skills in a dynamic and customer-oriented role.

Travel Advisor at Jet 2 Holidays (2024-01 – 2024-06)

• Assisted customers with booking holidays, including flights, accommodation, and extras.
• Provided tailored advice based on customer needs and budgets.
• Handled enquiries and ensured a high level of customer satisfaction.
• Managed bookings, amendments, and after-sales support.

Reservations Agent at Park Plaza hotel group (2022-06 – 2022-12)

• Managed booking enquiries and processed reservations accurately.
• Delivered professional customer service via phone and email.
• Coordinated with teams to confirm availability and pricing.
• Maintained records and handled payments, changes, and cancellations.

Customer Service Executive at Fourth Frontier (2022-03 – 2022-06)

• Responded to customer enquiries across multiple channels.
• Resolved issues and complaints effectively and professionally.
• Managed customer accounts and processed requests.
• I worked with internal teams to improve service delivery.

Call Advisor at NHS 111 Call Handler (COVID-19) (2021-01 – 2021-12)

• Handled high volumes of calls, providing guidance to patients.
• Assessed symptoms and directed callers to appropriate care.
• Communicated clearly and empathetically in stressful situations.
• Maintained accurate records in line with confidentiality policies.

Teaching Assistant at Education matters (Various primary schools) (2020-03 – 2020-11)

• Supported teachers in delivering lessons and classroom activities.
• Provided one-to-one and group support for pupils.
• Adapted quickly to different school environments.
• Promoted a safe and inclusive learning environment.

Nursery Assistant at K & O Childcare Nursery (2019-01 – 2019-09)

• Supported children's development through structured activities.
• Assisted with daily care routines and wellbeing.
• Monitored and recorded developmental progress.
• Worked closely with staff and parents.

Nursery Assistant at Little Pillars Nursery (2018-01 – 2018-07)

• Provided care and supervision in a nursery setting.
• Planned engaging activities for children's development.
• Built strong relationships with children and families.
• Ensured safeguarding and health & safety compliance.

Crew Member at McDonalds (St Mary Cray branch) (2016-12 – 2017-02)

• Delivered fast and friendly service in a busy drive-thru environment.
• Took orders and handle payments accurately.
• Prepared and checked orders for quality and accuracy.
• Maintain cleanliness and follow food safety standards.

English – St Francis Xavier Sixth Form College (2017)

Mathematics – St Francis Xavier Sixth Form College (2017)

– Lambeth College