Rishika Matre

Hospitality professional with over five years of experience in hotels, aviation and food & beverage operations. Experienced in delivering exceptional customer service, serving food and beverages, handling guest requests, resolving complaints and working in fast-paced environments. Passionate about creating memorable dining experiences while maintaining the highest standards of service, hygiene and teamwork.

F&B Assistant - Clayton Hotel Manchester Airport

(2025-10)

• Delivered exceptional food and beverage service in a busy 4-star hotel, ensuring every guest received a welcoming and memorable dining experience.
• Took accurate food and drink orders using the POS system, prepared hot and cold beverages, processed cash and card payments, and ensured prompt, efficient service.
• Set up breakfast, buffet, banquet, and restaurant service, while maintaining high standards of cleanliness by polishing cutlery, glassware, and resetting tables.
• Worked collaboratively with kitchen, bar, reception, and events teams to deliver seamless service for restaurant guests, conferences, weddings, and corporate events.
• Resolved guest requests professionally, confidently upsold menu items and hotel services, and was selected for the Clayton Hotel Culture Committee in recognition of professionalism and teamwork.

Cabin Supervisor - Vistara Airlines | Air India

(2024-07 - 2025-07)

• Led cabin operations on domestic and international flights, ensuring operational efficiency, regulatory compliance and the consistent delivery of premium onboard service.
• Managed, motivated and coordinated cabin crew through pre-flight briefings, task delegation and real-time leadership, maintaining exceptional safety and service standards.
• Mentored and developed junior crew members, promoting teamwork, professional development and consistent delivery of the airline's luxury service expectations.
• Collaborated with flight deck and ground operations to ensure safe, efficient and on-time departures while confidently managing complex operational challenges and high-profile passenger requirements.

Cabin Crew / Customer Relations - Vistara Airlines | Air India

(2022-01 - 2024-07)

• Delivered exceptional customer service to domestic and international passengers while maintaining premium hospitality and safety standards.
• Built strong relationships with passengers from diverse cultural backgrounds through proactive communication, empathy, and problem-solving.
• Resolved customer complaints and managed VIP passengers, ensuring positive outcomes and protecting the airline's reputation.
• Selected to represent Vistara Airlines during the Guinness World Record Flight (UK08), demonstrating professionalism and delivering exceptional service during a landmark international event.
• Worked effectively under pressure, maintaining composure and delivering excellent service in fast-paced environments.
• Built trust quickly with passengers from diverse backgrounds by understanding individual needs and delivering tailored solutions.

Brand Partnerships & Client Relationship Management - Freelance

(2020)

• Partnered with globally recognised brands including Amazon, Daniel Wellington, Nykaa Fashion, Lakmé and Miniso, delivering strategic digital marketing campaigns aligned with commercial objectives.
• Built and maintained long-term client relationships by managing end-to-end campaign planning, content creation and successful project delivery across multiple platforms.
• Analysed audience insights and market trends to optimise campaign performance, increase engagement and strengthen brand visibility.

MSc - International Hospitality and Tourism Management - Manchester Metropolitan University (2025 - 2026)

BA - English (Hons) - Manipal University (2019 - 2022)