S.p. Longo

Highly experienced Customer Service and Client Support Professional with over 25 years of experience delivering excellent customer service, managing enquiries and resolving customer issues across telephone, email and digital communication channels. My background combines direct customer service and telemarketing experience, including work with Vodafone and Tele2, with extensive experience in remote customer support, virtual assistance and healthcare administration. Confident handling high levels of customer communication, identifying problems, providing practical solutions and ensuring every interaction is managed professionally and accurately.

Experienced in CRM and cloud-based systems, including Jelly and Zanda, as well as telephone platforms such as Aircall and Dialpad. A naturally calm, approachable and organised communicator, I bring excellent written and verbal communication skills, strong problem-solving abilities and the independence required to work effectively in a fully remote environment.

Private Practice Management & Administration at THERAPY CENTRAL (2026 – Present)

Self-employed contractor

• Manage client enquiries and communications in a professional and customer-focused manner.
• Support appointment enquiries, bookings and general client administration.
• Handle incoming emails and follow up on outstanding enquiries and payments.
• Maintain accurate administrative records and update client information.
• Work with Zanda, a cloud-based practice management platform.
• Manage multiple priorities independently in a fully remote working environment.
• Handle confidential information with discretion and professionalism.

Patient Coordinator / Virtual Assistant at THE ADHD CENTRE (2020 – 2026)

• Provided customer-facing administrative support in a specialist healthcare environment.
• Managed patient enquiries and communications across different channels.
• Coordinated appointments and supported the patient journey.
• Responded to queries with patience, empathy and professionalism.
• Maintained accurate records and supported smooth day-to-day operations.

Practice Management / Virtual Administration at LEONE CENTRE (2018 – 2020)

• Delivered ongoing administrative and client support within a busy private healthcare and therapy practice.
• Managed incoming telephone and email enquiries.
• Acted as a professional first point of contact for clients and prospective clients.
• Coordinated appointments, enquiries and communications.
• Supported day-to-day practice operations and ensured accurate administrative records.
• Managed competing priorities while maintaining a high standard of customer service.

Telemarketing & Customer Service at Vodafone | Tele2 (2009 – 2020)

EARLIER CAREER

• Developed extensive direct customer contact experience within the telecommunications sector.
• Handled telephone-based customer communications and enquiries.
• Undertook telemarketing activities and customer engagement.
• Communicated products, services and relevant information clearly and confidently.
• Built strong telephone communication, listening and persuasion skills.
• Developed the ability to establish rapport quickly, understand customer needs and respond effectively to different customer situations.