So Sum Yip

Friendly and professional individual with experience in hospitality, customer service, sales, and team leadership. Proven ability to provide excellent customer service and create positive customer experiences. Fluent in English and Cantonese and confident communicating with people from diverse backgrounds.

Food & Beverage Assistant - Holiday Inn Southwark - London

(2026-07-14 - 2026-07-17)

Course placement – Certificate in Introduction to Hospitality Skills

• Provided friendly and professional customer service to guests in a busy hospitality environment.
• Served food and beverages promptly while ensuring customer satisfaction.
• Maintained a clean and organised dining area, including clearing tables.

Food & Beverage Assistant - Yotel - London

(2026-06-24 - 2026-06-26)

Course placement – Certificate in Introduction to Hospitality Skills

• Provided friendly and professional customer service to guests in a busy hospitality environment.
• Served food and beverages promptly while ensuring customer satisfaction.
• Maintained a clean and organised dining area, including clearing tables.

Team Leader Assistant - Beehive Coffee Shop

(2022-05 - 2022-10)

• Supported the team leader in coordinating daily operations, ensuring smooth workflow and team efficiency.
• Executed delegated tasks with accuracy and timeliness, contributing to overall service quality and customer satisfaction.
• Assisted in opening and closing procedures, inventory checks, and team communication.

Welcome Team Member - Church

(2021-05 - 2022-11)

• Greeted and welcomed visitors, fostering a friendly and inclusive environment.
• Provided clear and helpful information about church services, programs, and events.

Host – COVID Vaccine Clinic - NHS

(2021-03 - 2021-06)

• Welcomed visitors and provided clear guidance on the vaccination process and clinic layout, ensuring a smooth and reassuring experience.
• Monitored individuals' post-vaccination, prioritising their comfort and well-being. Promptly alerted medical staff to any concerns or adverse reactions.
• Contributed to a calm and organised environment during a high-pressure public health initiative.

Sales Assistant - 7-Eleven

(2018-08 - 2019-03)

• Contributed to a 400% increase in sales within eight months by delivering excellent customer service and collaborating effectively with the team.
• Built strong customer relationships through a friendly, attentive approach and engaging communication, resulting in repeat business.
• Maintained well-organised and visually appealing stock displays, enhancing the in-store shopping experience.
• Accurately processed transactions and handled payments with efficiency and attention to detail.
• Collaborated with colleagues to manage inventory, ensuring product availability and supporting continued sales growth.

Guest Service Assistant - Hotel School, London

Course placement – Certificate in Introduction to Hospitality Skills

• Welcomed guests in a friendly and professional manner, creating a positive first impression.
• Assisted guests with enquiries, requests, and concerns, ensuring excellent customer satisfaction.
• Checked guests in and out efficiently and accurately.
• Provided information about hotel facilities, services, and local attractions.
• Advise guests of the hotel's facilities

Certificate - Introduction to Hospitality Skills - Hotel School, London (2026-06 - 2026-07)

Bachelor of Health Science - Health Science - Western Sydney University (2002)