Sonia Hosking

Versatile customer service, operations and planning professional with more than 25 years of experience across service delivery, administration, stakeholder relationships, logistics, manufacturing and team leadership. Founder and Managing Director of an award-winning Community Interest Company for almost 10 years, with hands-on responsibility for customer support, administration, finance, HR, compliance, scheduling and day-to-day operations. Confident using SAP, monitoring KPIs, coordinating workloads, solving problems and communicating clearly with customers, colleagues, suppliers, charities, businesses and local authorities.

Highly organised, self-motivated and comfortable working independently - well suited to remote customer service, operations, planning, administration and support roles.

Machine Operator / Lead Operator - MARS WRIGLEY

(2023-06)

• Work in a fast-paced, safety and quality-focused environment, supporting production, service and performance targets.
• Lead Operator experience includes coordinating workloads, liaising with engineers and colleagues, supporting shift handovers and responding quickly to changing priorities.
• Use SAP systems, monitor KPIs, troubleshoot operational issues, train colleagues and maintain accurate processes and records.
• Communicate across teams to resolve problems calmly and keep work moving efficiently.

Production Operator - BD (Becton Dickinson)

(2022-10 - 2023-06)

• Worked within a highly regulated environment with strict quality, compliance and documentation requirements.
• Maintained accurate processes and records while supporting day-to-day team objectives and efficient service delivery.

Founder & Managing Director - COLLECTRICAL CIC

(2013-03 - 2022-10)

• Founded and managed an award-winning Community Interest Company supporting vulnerable individuals through recycling, reuse and digital-access initiatives.
• Managed customer enquiries and relationships with local authorities, charities, businesses, suppliers, employees and volunteers.
• Led day-to-day administration and operations including scheduling, logistics, finance, HR, compliance, health & safety and service delivery.
• Coordinated people, vehicles, workloads and resources while managing multiple priorities, resolving problems and maintaining service standards.
• Produced and maintained records, procedures and risk assessments and communicated professionally with people from a wide range of backgrounds.

Multi-Role Operator - Standard Products

(1999 - 2002)

Line Leader - Ranco Controls

(1997 - 1999)

Production Operator - Kestrel Injection Moulding

(1995 - 1997)

GCSEs