Sylvester Laryea

Master's graduate and ICA-qualified Professional with 5+ years of experience blending customer service, accounting precision with data analytics. Proven track record within First National Bank in delighting customers, optimizing financial reporting accuracy to 95% and streamlining ledger reconciliations. Expert in transforming complex datasets into actionable forecasting and budgeting insights to mitigate risk and drive strategic business decisions

Production Operative at Advanced Plastics Ltd (2025-01 – Present)

Key Achievement: Confirmed as full-time staff halfway through probation and adjudged best worker in March 2026.

• Operated and monitored production machinery to ensure efficient manufacturing processes and adherence to quality standards.
• Conducted quality inspections on finished products, identifying and reporting defects to maintain customer satisfaction and product compliance.
• Worked collaboratively with team members and supervisors to meet daily production targets and deadlines in a fast-paced environment.
• Maintained accurate production records and completed documentation in line with company procedures.
• Followed health, safety, and operational guidelines to ensure a safe and productive working environment.
• Communicated effectively with colleagues across departments to ensure smooth operations and timely delivery of customer orders.

Accounts Officer at First National Bank (2023-10 – 2024-09)

Key Achievement: Improved financial reporting accuracy by 80% and reduced reconciliation discrepancies by 30% through efficient account management, timely transaction processing, and strict compliance with banking procedures.

• Managed end-to-end reconciliation of complex general ledgers and sub-ledgers, utilizing data-matching techniques to identify anomalies and ensure 100% data integrity for financial reporting.
• Evaluated large financial datasets to perform variance analysis, identifying key spending trends and providing senior leadership with data-driven insights to refine corporate budgeting and forecasting.
• Coordinated cross-functional audit preparation processes, conducting rigorous internal reviews of financial documentation to guarantee strict adherence to regulatory standards and zero compliance failures.
• Leveraged SAP systems to automate routine financial reporting structures, reducing data extraction times and significantly accelerating month-end closing cycles by 30%.

Back Office Operations at First National Bank (2022-02 – 2023-09)

Key Achievement: Achieved a 95% customer satisfaction score through consistent, accurate and personalised service delivery.

• Directed daily branch operations, ensuring peak efficiency and maintaining 95% compliance with banking regulations and internal risk management controls.
• Led and mentored a cross-functional team, assigning tasks and monitoring performance metrics to foster a high output and collaborative environment.
• Spearheaded process improvement initiatives that optimized branch workflows, resulting in enhanced customer satisfaction and reduced operational errors.
• Managed cash handling protocols and secure transaction processes, ensuring high-level accuracy and safeguarding institutional assets.
• Identified cross-sell and upsell opportunities by actively listening to customers, matching them with suitable consumer finance products.

Client Service Advisor at First National Bank (2020-07 – 2022-01)

Key Achievement: Maintained a 98% client retention rate by delivering bespoke financial strategies and proactive, empathetic relationship management.

• Delivered exceptional multi-channel customer service via phone, email and secure messaging, resolving queries with clarity, empathy and professionalism — consistently earning positive CSAT scores.
• Championed digital service channels, guiding customers through online banking, account management tools and digital product features to simplify their financial experience.
• Handled sensitive and complex customer complaints end-to-end, owning resolution through proactive problem-solving and collaborative stakeholder engagement across Operations, Compliance and Technical Support.
• Ensured 100% compliance with AML/KYC, FCA regulatory standards and internal risk controls during client onboarding, account servicing and transaction monitoring.
• Contribute to a culture of continuous improvement by sharing customer insights and flagging service gaps, embodying a challenge everything mindset.

MSc in Business Management – University of Hull (2026)

BA in Economics and Information Studies – University of Ghana (UG) (2016)

Professional Certificate in Data Analytics | Advanced Google Data Analytics - Coursera

Professional Certificate in Accounting | Institute of Chartered Accountants, Ghana (Member)