Team Jújû

Experienced IT Support Technician with 4 years providing technical support, software, a bit of hardware and maintaining secure, reliable IT environments. Skilled in troubleshooting, user account management, and assisting employees with daily hardware usage, software, and network issues. Adept at maintaining system security, performing updates, and coordinating with teams to ensure smooth operations.

Strong communicator with a collaborative approach, focused on resolving issues quickly and improving end-user satisfaction.

IT support technician at Origo Service Ltd (2025-07 – Present)

Providing comprehensive IT support including configuration, troubleshooting, and maintenance of IT infrastructure while managing user accounts and ensuring system security.

• Configured and troubleshot laptops, desktops, mobile devices, and peripherals for staff.
• Provided assistance to employees with software, hardware, and network issues, ensuring timely support and solutions.
• Managed user accounts, passwords, and access permissions during onboarding and offboarding processes.
• Updated software patches and certificates to maintain system security.
• Monitored IT incidents, escalating complex issues to vendors as necessary.
• Assisted with network setup by connecting devices and ensuring proper access to shared resources.
• Documented technical procedures and guided staff on IT best practices.
• Collaborated with teams to gather technical requirements and deliver effective IT support.

IT support assistant at CloudRock Consulting Ltd (2022-01 – 2025-07)

Provided 1st and 2nd line IT support to internal users by diagnosing and resolving software and connectivity issues, responding to service requests, and ensuring minimal disruption to day-to-day business operations.

• Assisted staff with installation, setup, and repair of computers, mobile devices, and peripherals.
• Provided support for employees facing software, hardware, and network issues.
• Managed user accounts for staff during onboarding and offboarding processes.
• Ensured systems remained secure by applying software patches and certificates.
• Monitored IT issues, resolved routine problems, and coordinated with vendors for complex challenges.
• Ensured smooth operations with routine system maintenance tasks.
• Set up user accounts and permissions for secure access control.
• Offered IT support during key meetings and events.

Signals Operator (Technical Support) at British Army (2019-11 – 2021-12)

Demonstrated expertise as a Signals Operator with Signal RS qualification and Drone Pilot license, managing communication networks and supporting technical operations.

• Demonstrated expertise as a Signals' Operator, Signal RS Qualified and Drone Pilot holding an operator's license in the British Army, based in Edinburgh.
• Cultivated robust communication networks with senior stakeholders and business support users to deliver effective project solutions.
• Contributed to the establishment of headquarters during operations, including implementing communication networks across Op Toral 11 Operations (Afghanistan).
• Supported the Change Team by spearheading requirements gathering, planning and stakeholder management for various high-profile projects.
• Optimised machine settings to improve product quality.
• Documented daily operations accurately, assisting in record keeping.
• Coordinated with other operators for smooth operation processes.
• Handled and sorted materials correctly, minimising waste generated.

Bachelor of Science (BSc) in Computing (Honours) – Edinburgh Napier University (2026-01)

Diploma in CyberSecurity Operations – Alison Institute (2024-01)

Scrum Master, Advance Certification in Scrum Master – Alison Institute (2023-01 – 2023-12)

Diploma in French Language – Alliance Française (2016-01)