Trena Costello

Professional with extensive experience in supply chain management and inventory control, specializing in FMCG and hospitality sectors. Expertise in ERP system development, invoicing, and billing management, with a focus on optimizing resource allocation. Known for effectively navigating the evolving operational demands of startups and established brands.

Operations Manager - Savyll Beverage Company - London

(2021-07)

• Oversee supply chain and logistics for B2B, DTC, Amazon, and Shopify.
• Oversee UK and US 3PL partners, including KPI monitoring.
• Create export documentation for freight containers from UK to US logistics partners, ensuring compliance with international shipping regulations.
• Maintained inventory accuracy, reducing excess stock, waste, and storage costs.
• Forecast and schedule production runs with manufacturing partners.
• Order ingredients and packaging to sustain healthy inventory levels.
• Negotiate contracts for ingredients, packaging, and delivery logistics, projecting needs for the financial year.
• Collaborate with commercial and finance teams to improve supply readiness and forecast accuracy.
• Administrator for ERP, OMS, and EDI software systems.
• Process all orders, invoicing, and PO, to ensure on time and accurate fulfillment.
• Organize financial and operational data for annual budgeting and planning.
• Monitor COGs to maximize profit margin on products.
• Maintain BOGs for current and new products.

Wholesale & Operations Manager - MÖRK Chocolate - London

(2018-01 - 2021-07)

• Managed all orders, invoices, payments, and fulfillment to keep everything accurate and on time.
• Responsible for P&L accounting for a 50% increase in sales in 2019.
• Processed all transactions via Xero for accurate accounting.
• Navigated ERP systems smoothly to support company operations.
• Grew the wholesale client base by 35%, including speciality retailers from across the country and the EU.
• Supervised Wholesale Account Manager to help expand customer base and service levels.
• Streamlined inventory processes to cut stock discrepancies by 25% and speed up order fulfilment by 30%.
• Fine-tuned production schedules, reducing lead times by 20% and improving on-time deliveries.
• Managed transition to new branding and packaging.

Logistics Coordinator - Galeta Wholesale Bakery - London

(2016-04 - 2017-12)

• E-Commerce management, including maintaining and updating Word Press based web shop.
• Coordinated supply and delivery logistics with suppliers and clients including wholesale pallet deliveries across the UK.
• Used SAGE 50 Accounts to process all sales, orders, and invoices.
• Monitored and packaging levels and liaised with suppliers to ensure consistent pars are ensured.
• Oversaw product quality control and new product development, including their Great Taste Award-winning Blondie.
• Worked with Sales team to ensure delivery logistics for London customers.
• Managed team of 3 customer service representatives as well as the logistics manager.

Lead Pastry Chef - Ottolenghi - London

(2015-02 - 2016-04)

• Assisted in launching Spitalfields location, Ottolenghi's largest restaurant thus far.
• Collaborated with management to tailor production to match sales and minimize food waste.
• Developed procedures and authored manuals to guide staff in using new equipment and recipes.
• Monitored inventory and coordinated with suppliers to correct purchasing levels.
• Supervised team of three pastry chefs.

Instructor for Baking and Pastry - Illinois Institute of Art - Chicago, USA

(2013-01 - 2014-03)

• Consistently increased retail sales by 20% for stores with sales of more than $1M.
• Administered human resource activities such as hiring, training, and supervision a retail staff of 10.
• Organised employee schedules, job allocation, and payroll while managing the bakery's budget.

Pastry Arts | L'Art de la Patisserie Programme - French Pastry School

Master of Arts - Tourism Management - University of Westminster

Bachelor of Arts - English and History - Lake Forest College