Tusevo Kimbueni

Enthusiastic, collaborative hardworking, customer services professional, with a strong ability to multi-task and deliver on activities required. I have developed strong customer service experience through working within the retail industry whilst in the Congo and in my current role.

Hairdresser/Customer Service Advisor at Get It Done Hair (2021-07 – Present)

• Welcome and assist customers, providing friendly and professional service
• Handle customer enquiries and offer advice on services and products
• Maintain a clean and organized work environment to high hygiene standards
• Support team members during busy periods to ensure smooth service
• Build positive relationships with repeat customers
• Provide refreshments and ensure clients feel comfortable and valued

Cleaner (Commercial) at Beacon Multi-Academy Trust (2017-05 – 2021-05)

• Maintained high standards of cleanliness in busy commercial environments
• Followed health and safety procedures to ensure safe and hygienic spaces
• Managed cleaning supplies and completed stock checks
• Trained new team members and supported management with additional tasks
• Worked independently and as part of a team to meet deadlines

Gap – Travelling (2015-10 – 2017-05)

Retail Customer Service Advisor at Afromode (2002-03 – 2015-10)

• Assisted customers with product enquiries and purchases
• Restocked shelves and ensured products were clearly priced and well presented
• Supported stock deliveries and carried out stock checks
• Maintained store cleanliness and organisation
• Helped resolve customer concerns in a calm and professional manner

ESOL Level 1, 2, and 3 – The College of Haringey, Enfield and North East London (2016 – 2018)