Spiros St

Customer Success-oriented professional with 10+ years of experience in client relationship management, customer support, and operations across telecom, banking, retail, and public sector environments. Skilled in CRM systems, customer retention, and problem resolution, with proven ability to manage client relationships and deliver high-quality service. Fluent in English (C2) with experience in remote work environments.

Caregiver at IOM Greece (2025-05 – Present)

• Maintained structured daily operations in a high-responsibility environment
• Coordinated activities and ensured safety and well-being of residents
• Managed records, monitored attendance, and supported team collaboration

Customer Support Representative at Mellon Group (2024-09 – 2025-05)

• Handled customer interactions via phone, email, and chat for banking services
• Resolved customer issues efficiently, ensuring high satisfaction
• Maintained and updated CRM records accurately

Premium Customer Advisor (Remote) at Vodafone (2024-05 – 2024-09)

• Managed portfolio of premium clients, ensuring retention and satisfaction
• Identified customer needs and promoted relevant services (upselling)
• Built strong client relationships through personalized communication

Assistant Store Manager at Electric Power Patras (2022 – 2023)

• Managed daily store and e-commerce operations (WooCommerce, Skroutz)
• Handled inventory, orders, and customer support
• Supported business operations and reporting

Economist / Administrative Support at Region of Central Greece (2021 – 2022)

• Managed payroll and administrative processes using ERP systems
• Handled inquiries and resolved issues effectively
• Maintained financial records and documentation

BSc in Economics – University of Patras

Diploma in Computer Technician – IEK Patras