Ameya Tonde

IT Administrator with 4+ years of dedicated IT administration experience and extensive practical experience in customer-facing technical support, documentation, data handling and troubleshooting. Strong computer and Internet skills with hands-on experience supporting users, maintaining records, resolving issues, coordinating with customers/vendors, and working independently. Comfortable with Windows, Microsoft 365, networking, online portals, email, documentation and day-to-day remote support.

Seeking a remote Operations & Customer Support role where strong technical and communication skills can support customers and business operations.

IT ADMINISTRATOR at Metrolab Engineering Pvt. Ltd. (2023-02 – Present)

• Provide day-to-day technical and user support, responding to issues and requests and working toward timely resolution.
• Support 150+ users and 150+ PCs/laptops across multiple locations, handling hardware, software, account and connectivity issues.
• Maintain user information, access, system documentation and IT records with attention to accuracy and confidentiality.
• Administer Microsoft 365/Office 365, including Outlook, Teams, OneDrive, SharePoint, user access, licensing, password and MFA support.
• Troubleshoot Windows systems, applications, Internet connectivity, DNS/DHCP and networking issues for end users.
• Coordinate with vendors, Internet service providers and internal teams for service requests, fault resolution and follow-up.
• Install and troubleshoot business-critical engineering applications and support users with application-related problems.
• Manage backup operations, verify scheduled jobs, investigate failures and support recovery activities.

VENDOR / BUSINESS OWNER — Broadband & Leased-Line Services at BSNL (2015 – 2022)

• Provided technical support to business and residential customers for broadband, leased-line and Internet connectivity.
• Collected customer/service information, coordinated installations and followed up on service faults until resolution.
• Configured network equipment and diagnosed IP addressing, routing, cabling, fiber-link and connectivity problems.
• Coordinated with BSNL for service activation, troubleshooting, fault resolution and restoration.
• Handled customer requirements independently and maintained service-related communication and records.

Diploma