Anamika K

Customer Service Associate with 6 months of experience in passenger handling, communication, and airport operations. Skilled in assisting passengers with check-in procedures, handling customer inquiries, and resolving complaints in a fast-paced airport environment. Demonstrated ability to maintain accuracy, efficiency, and professionalism while meeting operational deadlines. Seeking to leverage my experience in aviation customer service or airport operations roles.

Customer Service Associate - Manique Global Services - Kempegowda International Airport, Bengaluru

(2025-10 - 2026-05)

• Delivered high-quality customer service to 150+ passengers daily in a fast-paced airport environment
• Managed check-in assistance, boarding guidance, and travel inquiries, ensuring smooth passenger flow and reduced delays
• Resolved customer complaints efficiently, achieving high satisfaction levels and repeat positive feedback
• Coordinated with cross-functional airport teams to improve operational efficiency and minimize waiting time
• Maintained strict adherence to airport safety and security protocols, ensuring 100% compliance
• Handled multiple tasks simultaneously, improving service turnaround time during peak hours
• Supported special service requests (elderly, families, first-time travelers), enhancing overall passenger experience
• Monitored passenger flow and identified process improvements to enhance service delivery

Professional Diploma - Aviation, Hospitality & Travel Management - Transglobe School of Logistics & Aviation Management (2024)

Bachelor of Arts - History - Kannur University (2023)

Higher Secondary - Plus Two - Kerala Board of Higher Secondary Examination (2020)

SSLC - 10th Standard - Board of Public Examinations, Kerala (2018)