Muhammad Aslah

Customer Service professional with experience in customer support, coaching, and process training. Served as a Temporary Process Trainer for 3 months, onboarding and mentoring new hires while supporting quality and productivity.

Seeking

Trainer or Team Leader roles leveraging communication, people management, and leadership skills.

Customer Service Associate at Tech Mahindra (2024-06 – Present)

• Handled customer support through voice and non-voice channels while meeting quality and productivity targets.
• Served as Temporary Process Trainer for 3 months, conducting onboarding and process training.
• Mentored new hires on communication, customer handling, and process compliance.
• Provided floor support and coaching to improve agent performance.
• Collaborated with Team Leads and Quality teams to improve customer experience.

B.A. in English – MG University

Diploma in Indian & Foreign Accounting

ASP.Net with C#

UI with React

PGDCA

Office Administration