Ashok Kumar

Experienced IT Infrastructure & Support Professional with 14+ years of expertise in System Administration, Network Support, Server Management, Firewall Administration, Data Backup, and Technical Support. Skilled in managing enterprise IT environments, troubleshooting hardware/software issues, and supporting multi-user infrastructures across diverse organizations.

Sr. Customer Support Engineer - Nimbusone IT Services Pvt. Ltd.

(2014-09)

Managing IT support operations for 60+ organizations through remote and onsite support.

• Managing Microsoft Intune for device enrollment, endpoint security, and policy deployment.
• Administering servers, NAS devices, firewalls, and LAN/WAN infrastructure.
• Handling Active Directory, user management, data backup, and security monitoring.
• Installing and supporting Windows OS, Windows Servers, and enterprise applications.
• Providing advanced troubleshooting for hardware, software, network, and Office 365 issues.
• Supporting firewall technologies including Cyberoam, Sophos, and SonicWall.
• Mentoring junior support staff and resolving escalated technical issues.

Desktop Support Engineer - IT Planet Infosolution Pvt. Ltd.

(2012-09 - 2014-01)

• Managed network setup, router configuration, and Active Directory support.
• Provided desktop, Outlook, antivirus, and printer troubleshooting.
• Performed system backups, software installation, and end-user support.

Lab Coordinator - Aptech Limited

(2010-06 - 2011-05)

• Supported Windows Server environments and lab infrastructure.
• Installed software and maintained systems, printers, and network devices.
• Resolved internet connectivity and hardware-related issues.

B.Sc. - Hardware, Networking & Digital Communication - Karnataka State Open University (KSOU)

Diploma - Computer Hardware & Networking Engineering - Aptech

Intermediate & Matriculation - CBSE Board