Balighuddin Nehri
Customer Support, Operations and Client Relationship professional
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About
Customer Support, Operations and Client Relationship professional with 7+ years of experience in customer service, operations, sales coordination and stakeholder management. Skilled in customer issue resolution, escalation handling, client communication and cross-functional coordination. Seeking opportunities in Inside Sales, Business Development, Customer Success or Operations.
Additionally, I am open to opportunities in print modeling, commercial modeling, and acting assignments with competitive compensation.
Experience
Customer Support Associate - Tech Mahindra
- Delivered voice and chat support while maintaining high customer satisfaction.
- Resolved customer escalations within service levels.
- Collaborated with internal teams for timely resolutions.
Support Ambassador – Airbnb Process - Concentrix
- Handled bookings, reservations and account-related requests.
- Resolved customer concerns while meeting quality standards.
- Worked with multiple teams for faster case resolution.
Customer Support Executive - Reqs Technologies India Pvt. Ltd.
- Provided support via calls, emails and chat.
- Resolved customer and product-related issues.
- Maintained customer records and follow-ups.
Site Management & Sales Coordinator - S&S; Constructions
- Managed site operations and workforce coordination.
- Coordinated with clients, vendors and project teams.
- Supported sales coordination and reporting.
Education
Master of Arts - English - Meerut University (2009)
