Barath Kumar

I'm Barath Kumar, Originally from Chennai. I've completed my under graduation in 2019 which I specialized in Computer science and engineering. After that i work as customer support representative in an reputed organization. My hobbies are to watch movies and play cricket. One special thing is about me is am always love to mingle with other and make a meaningful conversation. That's a short story about me.

WORK EXPERIENCE

Groupon Shared Services – (2021 – 2023)

CSR (Customer Support Representative)

Achievements / Tasks

Reviewing Pending Tickets

Review unresolved customer inquiries or issues that were left pending from the previous day. Prioritize them based on urgency and complexity.

Responding to Customer Enquiries

Respond to customer enquiries promptly and professionally addressing each customers questions and concerns.

Troubleshooting and Problem Solving

Assist customers in diagnosing and troubleshooting technical and non-technical issues they are facing with the services that are offered.

Handling Complaints and Conflict Resolution

Work towards satisfactory resolution of customer issues and problems that they are facing.

Escalating Complex Issues

If an issue is beyond my expertise and requires technical Support,

escalate it to the appropriate department or higher level support team by ensuring to provide all relevant details.

Collaborating with Colleagues

Communicate with fellow CSR’s to share insights, best practices and solutions to common issue.

Continuous Learning

Engage on training sessions / self-study to stay updated on new product releases features and industry trends.

2019 – KCG College Of technology (BE CSE)

2015 – Vyasa Vidyalaya Matriculation Higher Secondary School

(HSC)

2013 - Vyasa Vidyalaya Matriculation Higher Secondary School (SSLC)