Reshma Bagwan

Results-driven Client Services and Order Management professional with 4+ years of experience in IT Service Desk, ERP/CRM operations, and international client support. Skilled in daily order processing, escalation handling, and operational reporting. Proven ability to resolve complex technical issues within SLA timelines while maintaining high customer satisfaction. Strong background in SAP systems, Salesforce, reporting, and workflow optimization.

Senior Engineer 2 at Ltimindtree (2022-03 – Present)

• Billing Operations: Invoice generation, revenue recognition, contract compliance, pricing verification.
• Collections Management: Aging report analysis, customer follow-ups, payment forecasting, cash application. Dispute Resolution: Root-cause analysis, cross-functional coordination, credit note processing, deduction management. Tools & Systems: SAP ECC/S4HANA, Salesforce, Advanced Excel (VLOOKUP, Pivot Tables).
• Resolving queries at client level and troubleshooting in given time span

Customer Service Executive at Aegis Global (2021-09 – 2022-01)

• Handling calls of customers and solving their queries with a proper resolution

Customer Support Executive at Tech Mahindra (2020-01 – 2021-02)

• Provide information about products and services.
• Take orders, calculate charges, and process billing or payments.
• Review customer accounts and make changes, if necessary.
• Handle returns or complaints.
• Completing assigned tasks, communicating clearly, collaborating with others, showing accountability, and respecting peers.

Internship Trainee at ACS Group (2018-02 – 2018-08)

• Teaching the new batches as an intern fresher
• Learning New Skills And Working On Implementation

B.Tech in Electronics/Telecommunication – SATARA COLLEGE OF ENGINEERING, Kolhapur (2017-01)

Diploma in English – Maharashtra (2010-01)

10th in English – Maharashtra (2006-01)