Deepika Lamba

Hospitality operations leader with 15+ years spanning luxury F&B, premium lifestyle venues and international aviation. Experienced in end-to-end venue operations, team leadership, guest experience, VIP relations, reservations, revenue support, cost and inventory control, digital marketing and PR. Combines airline-grade service discipline with hands-on operational ownership and a strong commercial mindset.

Proven ability to lead teams, resolve high-pressure guest situations, coordinate stakeholders and protect brand standards. Open to General Manager and senior operations leadership opportunities across luxury hospitality, premium F&B and lifestyle brands.

General Manager - INAARA

(2026-08)

• Own end-to-end daily operations, ensuring service excellence, operational efficiency and adherence to brand standards.
• Lead FOH and BOH teams, including manpower planning, scheduling, training and performance management.
• Drive guest experience and resolve escalations, including VIP and high-value guest requirements.
• Monitor revenue, sales performance, operational costs and inventory to support profitability and business performance.
• Coordinate management, vendors and cross-functional teams to ensure seamless daily operations.
• Support business development, events, marketing and guest-engagement initiatives to increase revenue and strengthen the brand.

Freelance Digital Marketing Consultant - Freelance

(2025-12 - 2026-06)

• Managed digital marketing activities for businesses and lifestyle brands, focusing on social media presence, brand positioning and audience engagement.
• Developed content strategies and social media calendars aligned with brand objectives and target audiences.
• Coordinated content creation, promotional campaigns, collaborations and digital communication.
• Monitored social media performance and engagement to identify opportunities for improved reach and visibility.
• Supported brand-building initiatives through creative campaigns, online promotions and community engagement.

Reservations Manager - GOYA - Goa

(2025-08 - 2025-11)

• Directed end-to-end reservations, VIP table allocation and capacity planning for a high-end restaurant through peak season.
• Managed guest enquiries across phone, email and messaging, delivering prompt, brand-aligned responses from first contact.
• Maintained reservation systems and guest databases with accuracy, reducing booking errors and double-bookings.
• Partnered daily with operations, guest relations and floor teams to ensure seamless service during high-volume periods.
• Maximised table-turn and capacity utilisation across peak dining periods.

Operations Manager - SOL Beach Club - Goa

(2024-01 - 2025-12)

• Led daily operations of a premium beach club, owning service standards, team coordination and the overall guest experience.
• Managed front- and back-of-house staff, driving performance through clear standards, scheduling and on-shift leadership.
• Controlled operational costs and monitored inventory to protect margin and profitability.
• Sustained service efficiency and profitability through peak and shoulder seasons.
• Resolved guest escalations on the floor in real time, safeguarding the venue's reputation and review standing.

PR Manager & Reservations Manager - Kiki - Goa

(2022-01 - 2024-12)

• Managed VIP guests and curated brand-aligned experiences for a high-profile lifestyle dining venue.
• Owned the venue's public image, coordinating PR coverage and handling brand-sensitive situations.
• Built and supported local collaborations and partnerships that strengthened brand presence and footfall.
• Balanced exclusivity with capacity across VIP reservations and table management.

Cabin Crew - Jet Airways & IndiGo - Mumbai / Delhi

(2006-01 - 2011-12)

• Selected and trained to premium service, safety and grooming standards of two leading airlines.
• Delivered consistent, brand-aligned premium service across high-volume domestic and international sectors.
• Managed in-flight guest needs, complaints and emergencies with composure under pressure, de-escalating sensitive situations while protecting the airline's reputation.
• Served a diverse, multicultural and high-expectation clientele, including premium-cabin and VIP passengers.
• Maintained rigorous safety and service-compliance standards under continuous assessment.
• Collaborated within tight-knit crews to deliver seamless, zero-error service in a fast-paced environment.

Cabin Crew - Jet Airways & IndiGo - Mumbai / Delhi

(2015-01 - 2017-12)

Business Analyst - Personiv - Gurugram

(2020-01 - 2022-12)

• Streamlined client communication workflows and produced client-facing documentation and business strategy briefs.

Senior Associate - N.S. Techsquad - Delhi

(2017-01 - 2019-12)

• Delivered technical support and mentored junior associates while sustaining high customer-satisfaction standards.

Event Coordinator - Freelance - Mumbai / Delhi

(2012-01 - 2014-12)

• Organised media-rich events end to end, securing PR coverage and managing artist and vendor logistics, while building lasting industry relationships.

Bachelor of Arts - University of Delhi (2009-01)

All India Senior Secondary (CBSE) (2005-01)