Dilshad Puthikkoden

Detail-oriented administration and operations professional with experience spanning accounting, office administration, and logistics support. Combines a Master's degree in International Business with hands-on experience in financial reporting, staff coordination, and process improvement. Recently completed a range of certifications in Excel, inventory and warehouse management, supply chain fundamentals, and Lean Six Sigma to support a move into office, operations, and administrative assistant roles.

Reliable, organised, and quick to learn new systems and procedures.

Administrative Assistant - Royal Mail (Angard Staffing) - Hemel Hempstead, UK

(2021-03 - 2025-06)

• Ensured prompt delivery by efficiently sorting and categorising mail.
• Managed staff on shift at the request of managers, briefing colleagues and helping keep sorting operations on schedule.
• Enhanced operational efficiency with meticulous attention to detail in mail handling.
• Improved office workflow through proficient sorting of incoming post.
• Assisted in meeting tight deadlines for mail dispatching, ensuring timely delivery.

HR & Administrative Manager - Unique Educational Academy - Kottakkal, India

(2019-10 - 2020-08)

• Handled HR functions including recruitment, staff scheduling, and workload delegation for the academy.
• Recruited staff end-to-end — sourcing candidates, screening applications, and conducting hiring — to fill open roles.
• Built and managed employee schedules to keep daily operations running smoothly.
• Streamlined day-to-day administrative procedures, improving overall office efficiency.
• Reorganised company records and filing systems, improving accessibility and compliance.
• Delegated tasks appropriately across staff to balance workload and meet deadlines.

Accountant cum Administrator - KP Group Accountantship - Edakkara, Malappuram

(2017-04 - 2019-08)

• Compiled and managed financial reports to give management clearer visibility into performance.
• Carried out internal audits to strengthen financial accuracy and controls.
• Led budgeting cycles to support more efficient financial planning.
• Oversaw tax compliance, keeping filings and records aligned with regulatory requirements.

Master of Science - International Business - University of Hertfordshire (2020-10 - 2022-09)

Bachelor of Commerce - Finance - University of Calicut (2014-06 - 2018-04)