Ediga Manjula

Business Analyst and Operations Professional with 8+ years of experience in Business Analysis, AML/KYC Operations, Content Moderation, Customer Operations, Process Improvement, MIS Reporting, Dashboard Preparation, Stakeholder Management and Quality Assurance. Strong analytical, reporting and documentation skills.

Business Analyst - Genpact

(2025-11 - 2026-03)

• Prepared MIS reports and KPI dashboards.
• Gathered business requirements.
• Supported AML/KYC operations.
• Performed data analysis and documentation.
• Coordinated with stakeholders.

Subject Matter Expert - Wipro

(2020-07 - 2025-09)

• Reviewed content as per client policy.
• Maintained SLA and quality metrics.
• Handled escalations and mentored team members.
• Prepared operational reports.

Senior Process Associate - TCS

(2019-01 - 2020-12)

• Managed customer operations, documentation and reporting.

Customer Service Manager - ICICI Lombard

(2017-01 - 2019-12)

• Managed customer service operations and escalations.

B.Sc. (2014)

Intermediate (2011)

SSC (2009)