G J Chandru

To acquire challenging position in an organization that utilizes innovative technology to manage projects and initiatives by adopting the best possible strategies. To take up the responsibilities towards the growth of the organization.

Operations Manager at Best Money Gold (2023-04 – Present)

Branch Management and operations oversight with focus on customer service quality, revenue generation, and team management across multi-city operations in Tamilnadu, Kerala, and Andhra Pradesh.

• Branch Management (Expectation document, reviews, training & monitoring)
• Generating the revenue through Tele caller
• Major focus on Welcome Customers on call with 100% quality with in SL and Productivity
• Controlling Attrition and Absenteeism on the floor
• Hiring Candidates
• Maintaining Work Culture
• Report to senior management by analyzing data and using HR metrics
• Ensure Health and Safety of Employee
• Rewards and Recognitions
• Managing the Tele-calling activities by the team members
• Formulate business strategy with others in the executive team
• Design policies that align with overall strategy
• Implement efficient processes and standards
• Oversee the implementation of technology solutions throughout the organization
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements
• Daily tracking and driving of collection payments of the finance process
• Conversions and payments through branches and digital mode
• Driving collection payments through digital mode, Apps, websites
• Daily Briefings feedbacks on the performance improvement

Team Leader at GVK EMRI (108 National Emergency Service) (2009-05 – 2023-03)

Customer service team lead responsible for enforcing company policies, training staff, quality assurance, and performance monitoring in a fast-paced emergency service environment.

• Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff
• Developed open and professional relationships with team members to facilitate effective issue resolution
• Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities
• Completed audits and risk assessments to achieve regulatory compliance
• Conducted in-depth quality inspections, ensuring finished work met stringent criteria
• Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand
• Offered constructive feedback to employees in response to quality assurance measures, ensuring consistently exceptional service
• Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately
• Conducted regular staff surveys to understand employee views of processes and operations, action feedback appropriately
• Joint Calibration Session: Joint Calibration Sessions are conducted with other departments to share the process gaps
• Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets

Bachelor's in Computer Application – K.M.G College of Arts & Science (2009-04)

Higher Secondary – Thiruvalluvar Higher Secondary School (2006-04)

Higher Secondary – Thiruvalluvar Higher Secondary School (2004-04)