K.n. Aashritha
Customer service professional with 3.5+ years in banking and aviation
Talent
Bangalore, BengaluruMember since May 11, 2026
Customer Service
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Customer Service
About
Customer service professional with 3.5+ years in banking and aviation. Achieved 100% zero-defect resolution for high-priority accounts and drove revenue through policy compliance.
Experience
Senior Executive - Concentrix (Axis Bank Portfolio) - Bangalore
(2024-07 - 2026-02)
- Managed end-to-end email correspondence for Axis Bank EMIs and Credit Card services with high accuracy.
- Resolved complex customer inquiries, consistently maintaining a zero-defect resolution rate for high-priority financial accounts.
Senior Executive - Dnata - Bangalore
(2024-02 - 2024-06)
- Directed international voice process operations, ensuring seamless high-volume call flow for Etihad Airways.
Customer Service Executive - Air India Sats (AISATS) - Bangalore
(2022-08 - 2023-12)
- Coordinated end-to-end passenger journeys, including check-in, boarding gate management, and aircraft turnaround.
Education
BBA - Aviation Management - Agragami Institutions (2018-06 - 2021-09)
