Kaveri Nimma
Customer Support Executive
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About
Dedicated and detail-oriented Customer Support Executive with 6 months of experience at the Employees' Provident Fund Organization (EPFO). Skilled in handling member queries, processing account-related requests, and providing timely assistance through phone and email support. Demonstrated ability to maintain accuracy in data entry, manage confidential records, and deliver excellent customer service in a fast-paced government environment.
Strong communication, documentation, and problem-solving skills with a commitment to ensuring member satisfaction and operational efficiency.
Experience
Customer Support - EPFO Office - Hyderabad
Duration: 6 Months
- Assisted customers via phone and email in resolving product and service-related queries, ensuring high satisfaction levels.
- Handled data entry and order processing with accuracy and efficiency.
- Coordinated with internal teams to track and resolve customer complaints within defined SLAs.
- Maintained detailed records of customer interactions in CRM tools for follow-up and reporting.
- Achieved an average customer satisfaction score of 95% through effective communication and problem-solving.
Education
Bachelor of Business Administration - BBA - St. Francis Xavier Degree College
Intermediate - BiPC Stream - Sri Chaitanya Junior Kalasala
Secondary Schooling - SSC - St. Gabriel Educational High School
