Madhav R

Computer Science graduate with hands-on Python and data-visualization project work, plus almost a year of frontline experience in an international voice process handling IoT/smart-security accounts for Ring (an Amazon company). Comfortable turning raw data and customer signals into clear, actionable insight; consistently ranked among top performers on quality and customer satisfaction metrics. Now moving from customer operations into data analytics, combining analytical tooling (Python, SQL, Excel) with strong stakeholder communication and problem-solving built on the floor.

Customer Support Executive (International Voice Process) at Sutherland Global Services (2026 – Present)

Process: Ring (Amazon) — smart home security cameras & video doorbells, international markets

• Handled technical and account support for IoT-based home security devices, translating customer-reported issues into structured troubleshooting steps and clear resolution paths.
• Maintained consistently high Customer Satisfaction (CSAT) and Quality scores, ranking among the top performers on the process.
• Tracked recurring issue patterns and call drivers, flagging trends to team leads — early exposure to how operational data gets used to spot patterns and improve process.
• Fluent, neutral-accent English communication with strong negotiation skills, used daily to de-escalate cases and align customers across different regions and expectations.
• Selected to progress to the L2/Trainer interview track based on performance and process knowledge.

B.E. in Computer Science Engineering – Hindusthan College of Engineering and Technology, Coimbatore (2021 – 2025)