Preethi Narayanan
Technical Support Executive
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About
Motivated Network Security Professional with 2 years of hands-on experience in firewall configuration, network monitoring, and troubleshooting and over a 1 year experience in software development. Seeking a challenging role to leverage my skills and to grow in maintaining secure, scalable, and high-performing network infrastructures.
Experience
Firewall Engineer at Digital track Solutions Private limited (2023-06 – 2025-07)
Delivered Level 1 & 2 support for OEM customers with hands-on firewall configuration, network monitoring, and security implementation across multiple platforms.
- Delivered Level 1 & 2 support for OEM customers, coordinating with vendor teams for swift resolution
- Configured and maintained enterprise firewalls (Fortinet, SonicWall, Sophos, Checkpoint; basic Palo Alto)
- Designed and implemented firewall rules, NAT policies, VPN (IPSec/SSL), and conducted vulnerability assessments
- Performed daily health checks, log analysis, preventive maintenance, and fine-tuned IDS/IPS policies
- Captured and analyzed Wireshark logs to identify threats and share insights with OEMs
- Documented configurations, created knowledge base articles, and ensured SOP compliance
- Hands-on experience with Checkpoint management console for user configuration, policy deployment, and troubleshooting
- Configured high-security content filtering and optimized firewall performance for multi-site connectivity
- Collaborated with IT teams to ensure high availability and optimal security posture
- Guided peers, shared knowledge, and contributed to customer-facing problem resolution
Software Developer at Trimble Information Technologies (2020-02 – 2021-03)
Developed code, conducted testing, and resolved technical issues in software projects.
- Code deployment and testing in projects
- Resolved technical issues in real-time across shifts
- Developed internal tools and collaborated with QA teams for deployment
Testing Engineer at Indus Electronics India Pvt Ltd (2017-11 – 2020-01)
Performed hands-on PCB servicing, diagnostics, testing, and contributed to hardware product development and R&D projects.
- Hands-on experience in PCB servicing, diagnostics, and testing
- Designed and executed functional testing procedures
- Contributed to R&D projects and PCB design for hardware products
Education
B.E. in Electronics and Communication Engineering (ECE) – Park College of Engineering and Technology
