Pooja Tanwar

HR professional with 3+ years of experience handling high-volume employee and stakeholder inquiries, processing HR transactions, and maintaining accurate data and reporting across HRIS platforms. Skilled at resolving requests accurately within defined timelines, communicating HR policies clearly, and applying discretion when handling sensitive and confidential employee data. Comfortable working independently in fast-paced, high-volume environments with a strong customer-service orientation.

Functional Lead – Talent Acquisition & HR Operations - Trident Group

(2025-01 - 2025-08)

• Handled a high-volume caseload of 15–20 concurrent employee and department-head requests, resolving each accurately and within defined timelines.
• Served as the primary point of contact for department heads on manpower and workforce-related queries, applying discretion to prioritize and escalate appropriately.
• Used SAP SuccessFactors (RCM) as the system of record to log, track, and report on cases, ensuring accurate and up-to-date HR data.
• Communicated onboarding and induction processes clearly to new employees, covering organizational policies such as TQM, TPM, and Quality Circles.

Centre of Excellence Intern (Paid) - Celebal Technologies

(2024-07 - 2025-01)

• Responded to and resolved resource-allocation queries from project managers across multiple concurrent projects, maintaining accuracy under tight timelines.
• Maintained staffing and resource-allocation data across 50+ internal resources, ensuring records stayed accurate and current.
• Conducted periodic audits to verify data accuracy and identify process gaps, recommending improvements.

Growth (Remote) - Toddle – Your Teaching Partner

(2023-07 - 2024-07)

• Fielded and resolved a high volume of onboarding and product-related queries from 50+ client accounts within a 25-day window, maintaining a strong customer-service orientation throughout.
• Communicated processes and guidance clearly to non-technical stakeholders across the APAC region, adapting explanations to different audiences.
• Maintained accurate outreach and engagement data using Apollo and Zerobounce to support reporting and planning.

Senior Recruitment Consultant - Talentployer Pvt. Ltd

(2021-03 - 2023-07)

• Served as the dedicated Point of Contact for the Hire to Retire (H2R) Data Reporting Team, handling data accuracy, reporting, and query resolution across the employee lifecycle.
• Fielded high-volume inquiries from IT MNC clients and candidates, resolving requests accurately while maintaining strong working relationships.
• Applied judgment and discretion to prioritize competing requests, escalating complex cases where needed.
• Optimized resource-allocation processes to achieve 28% cost savings, improving both accuracy and turnaround time.

Coordinator - Jaipur Polo Riding Club

(2020-02 - 2021-03)

• Managed member and guest inquiries and communications during club events, resolving requests promptly and maintaining strong service standards.
• Coordinated schedules, logistics, and communications across multiple stakeholders to ensure smooth event delivery.

PGDM - HR - Vedica Scholars Programme for Women (2022 - 2024)

M.A. - Kanoria Girls College, University of Rajasthan (2018 - 2020)

B.A. - Kanoria Girls College, University of Rajasthan (2015 - 2018)