Shirish More

Operations professional with 8 years of overall experience, including 5 years in Order-to-Cash (O2C), Order Management, E-commerce Operations, Customer Service and Supply Chain Coordination. Manages end-to-end order fulfillment from order receipt and validation through planning, shipping, delivery and billing. Strong stakeholder management with customers, distributors, demand planning, warehouses and logistics partners.

Hands-on with Amazon and Flipkart portals, with exposure to credit management, collections, cash application and logistics coordination. Currently developing Power BI skills.

Business Support Executive - Castrol India Limited (Contract-Quess Corporation)

(2021-07)

• Managed 1,400 orders and 800 deliveries in 2025, helping the business meet its 1.2 million-litre annual target through timely order processing and fulfillment coordination.
• Executed end-to-end Order-to-Cash (O2C) activities for B2B and E-commerce customers, covering order management, credit management, billing, collections and cash application support.
• Coordinated cross-functional order fulfillment with customers, supply chain, warehouses and logistics partners to maintain delivery timelines and service commitments.
• Managed E-commerce and Quick-Commerce operations across Amazon, Flipkart and Zepto, handling purchase order processing, fulfillment, delivery scheduling and order monitoring.
• Managed end-to-end onboarding of 35 customers in a single year, including documentation, master data setup and credit coordination, enabling timely first-order fulfillment.
• Monitored open POs, confirmed ship dates, in-transit orders, stock visibility and invoice uploads to identify fulfillment risks early and drive timely corrective actions.
• Coordinated shipment execution and delivery scheduling with warehouses and logistics partners, including appointments, rescheduling, shipment tracking and unloading escalations.
• Performed pre-shipment validations covering pricing, EAN/ASIN/FSN mapping and product information, helping reduce order rejection and cancellation risks.
• Coordinated billing and shipment documentation, including invoices, logistics documents, POD/EPOD and GRN-related follow-ups, ensuring accurate and timely transaction closure.
• Managed operational exceptions including claims, returns, short/excess quantities and product traceability by coordinating with internal and external stakeholders.
• Resolved service-level and delivery issues involving FC unloading constraints, appointment changes, vehicle delays and system-related challenges to minimize fulfillment disruptions.
• Prioritized critical operational escalations and coordinated resolution between frontline operations and management, improving issue visibility and supporting timely closure.

Senior Executive - IHCL – Taj Hotels (Matrix Business Services Pvt. Ltd.)

(2019-12 - 2021-06)

• Prepared GSTR-1 returns for 82 units and GSTR-3B reports for 53 Ginger Hotel units.
• Prepared revenue reports as per IHCL guidelines.
• Extracted Trial Balance, Invoice Reports and Revenue Reports to prepare GST MIS.
• Communicated with Hotel Finance Managers regarding tax rate differences.
• Prepared dashboards and presented them to Finance Managers.
• Highlighted ledger discrepancies to Managers for resolution.

Audit Clerk - Prakash Bakhda and Associates (CA)

(2018-02 - 2019-03)

• Assisted in audit and accounting assignments, including purchase and sales ledger checks and bank reconciliation.

PG Diploma - Financial Management - Welingkar Institute of Management Studies (2022)

Diploma - Tax Management - Welingkar Institute of Management Studies (2018)

Bachelor of Commerce - University of Mumbai (2017)