Raghavendrra Da

HR Operations Manager with 8+ years leading HR Shared Services across global banking operations spanning 80+ countries. Expert in HRIS-driven service delivery (SAP SuccessFactors, PeopleSoft, ServiceNow) with strong track record in employee lifecycle management, employee relations, HR process standardization, and data-led decision-making using Power BI and Tableau. Experienced people leader who mentors and develops junior team members, partners cross-functionally with Country HR, Internal Audit, and HR Service Delivery, and drives HR transformation and system rollout initiatives from UAT through adoption.

Employee Relations & HR Operations Associate Manager - Standard Chartered Global Business Services

(2021-04)

• Serve as escalation point for complex employee relations cases across 80+ countries, including redundancy support, performance documentation, and disciplinary matters, resolving cases in full compliance with regional labor policy.
• Own data integrity for 1,000+ employee records across SAP SuccessFactors and PeopleSoft, maintaining audit-ready accuracy for HR Shared Services delivery.
• Lead exit interview programs, analyzing findings to produce retention and management-practice recommendations presented to HR leadership.
• Partner with Country HR, Internal Audit, and HR Service Delivery to standardize HR policy and risk controls across international markets, reducing process inconsistency.
• Drive HR process improvement initiatives — digitized HR documentation and streamlined background verification and letter processing, cutting turnaround time and improving accessibility for 1,000+ employees.
• Design and execute UAT test scripts for HRIS enhancements and rollouts, ensuring quality assurance and smooth adoption of new system capability.
• Mentor and coach junior team members on case handling, HRIS processes, and compliance standards, strengthening team capability and consistency of service delivery.
• Recognized with the "Value Champ" Award (2021) and "Spot Award" (2019) for sustained high performance and service excellence.

HR Shared Services Analyst — Employee Relations - Standard Chartered Global Business Services

(2017-04 - 2021-04)

• Managed end-to-end employee lifecycle processing — onboarding through exit formalities — for a global employee population using SAP SuccessFactors and PeopleSoft.
• Resolved high-volume HR service queries and documentation requests, maintaining service-level accuracy across international markets.
• Supported early-stage HR process digitization, contributing to the shift from manual to system-based documentation and verification workflows.
• Collaborated with Country HR and Internal Audit teams to ensure policy alignment and data accuracy during high-volume processing cycles.
• Contributed to UAT cycles for HRIS technology rollouts, building foundational expertise in system implementation and change management.

GPS HR Operations Analyst - Standard Chartered Global Business Services

(2015-04 - 2017-04)

• Delivered core HR shared services — employee data administration, documentation, and query resolution — supporting a global employee base.
• Built foundational expertise in employee lifecycle processing and international HR service standards.

B.Sc. - Visual Communication - St. Joseph College of Arts and Science, Chennai (2010-01 - 2013-01)