Ramesh Kar
IT Infrastructure & Support Engineer
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About
Experienced IT Infrastructure & Support Engineer with 13+ years of expertise in Desktop Support, Network Administration, Office 365, VIP Support, Network Migration, Server Support, and IT Service Management across Mining, Banking, Telecom, and Government sectors.
Experience
IT Helpdesk Engineer - Amvaik Consulting Pvt. Ltd.
(2022-07)
- Enterprise IT support and Office 365 administration.
- Managed VC systems, end-user support, SLA compliance and documentation.
- Mentored junior engineers and supported infrastructure projects.
VIP Support Engineer - IMSI Staffing Pvt. Ltd. - Adani Coal Mine
(2021-01 - 2022-06)
- Provided VIP user support at Adani Coal Mine.
- Installed and supported switches, APs, RF devices and IP phones.
- Participated in network and server migration activities.
Desktop Support Engineer - IN2IT Technologies Pvt. Ltd.
(2018-08 - 2020-12)
- Supported Treasury and Sub-Treasury offices.
- Resolved hardware, software and network incidents.
- Maintained IT infrastructure documentation.
Desktop Support Engineer - Kaizen IT Services Pvt. Ltd.
(2015-06 - 2017-09)
- Supported IBM project for Bharti Airtel.
- Installed operating systems and business applications.
- Provided Outlook, desktop and network support.
DL1 Support Engineer - Vayam Info Solutions Pvt. Ltd.
(2013-06 - 2014-12)
- Supported Axis Bank users remotely and onsite.
- Troubleshot hardware, software and network issues.
Education
Diploma - Hardware & Networking - IIHT
Bachelor - B.Com - Gangadhar Meher College
+2 - Commerce - Guru Nanak Public School
