Ramesh Kar

Experienced IT Infrastructure & Support Engineer with 13+ years of expertise in Desktop Support, Network Administration, Office 365, VIP Support, Network Migration, Server Support, and IT Service Management across Mining, Banking, Telecom, and Government sectors.

IT Helpdesk Engineer - Amvaik Consulting Pvt. Ltd.

(2022-07)

• Enterprise IT support and Office 365 administration.
• Managed VC systems, end-user support, SLA compliance and documentation.
• Mentored junior engineers and supported infrastructure projects.

VIP Support Engineer - IMSI Staffing Pvt. Ltd. - Adani Coal Mine

(2021-01 - 2022-06)

• Provided VIP user support at Adani Coal Mine.
• Installed and supported switches, APs, RF devices and IP phones.
• Participated in network and server migration activities.

Desktop Support Engineer - IN2IT Technologies Pvt. Ltd.

(2018-08 - 2020-12)

• Supported Treasury and Sub-Treasury offices.
• Resolved hardware, software and network incidents.
• Maintained IT infrastructure documentation.

Desktop Support Engineer - Kaizen IT Services Pvt. Ltd.

(2015-06 - 2017-09)

• Supported IBM project for Bharti Airtel.
• Installed operating systems and business applications.
• Provided Outlook, desktop and network support.

DL1 Support Engineer - Vayam Info Solutions Pvt. Ltd.

(2013-06 - 2014-12)

• Supported Axis Bank users remotely and onsite.
• Troubleshot hardware, software and network issues.

Diploma - Hardware & Networking - IIHT

Bachelor - B.Com - Gangadhar Meher College

+2 - Commerce - Guru Nanak Public School