Rashi Jhamb

Dynamic operations professional with a proven track record at Visit Health Pvt Ltd, excelling in process improvement and team collaboration. Adept at enhancing operational efficiency and customer satisfaction through effective communication and problem-solving skills. Successfully implemented strategies that elevated service delivery and streamlined workflows, driving significant improvements in performance outcomes.

Senior Operations Representative - Visit Health Pvt Ltd - Noida

(2023-04 - 2023-12)

• Assisted in scheduling appointments to streamline operational workflows effectively.
• Supported team members by providing training on standard operating procedures and collaborated with cross-functional teams to improve internal processes and efficiency.
• Analyzed customer feedback data to identify areas of improvement in operations and implemented strategies to improve customer satisfaction levels.
• Managed multiple projects simultaneously while meeting deadlines.
• Collaborated with other departments on special projects designed to improve overall performance outcomes such as adding hospitals in the network.

Operations Representative - Tech Mahindra - Noida

(2021-05 - 2022-11)

• Managed daily operations and customer interactions effectively.
• Implemented process improvements to increase efficiency in workflows.
• Identified potential areas of improvement within the department's operations.
• Created training materials for new staff members related to operational duties.
• Developed procedures for improving the efficiency of operational processes.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Operations Representative - JindalX - New Delhi

(2021-01 - 2021-04)

I was part of Zomato process in which we had to facilitate the restaurant onboarding process.

• Implemented process improvements to increase efficiency in workflows.
• Monitored customer accounts for any discrepancies or issues.
• Performed data entry tasks accurately and quickly.
• Ensured compliance with company policies and procedures related to operations.
• Developed procedures for improving the efficiency of operational processes.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Streamlined operational activities for clients and resolved day-to-day issues.

Operations Intern - Sitel Group - New Delhi

(2020-10 - 2020-12)

• Assisted in managing daily operations and workflow processes.
• Coordinated communication between departments and team members effectively.
• Supported the implementation of operational policies and procedures.
• Collaborated with supervisors to identify areas for process improvement.
• Analyzed data to provide insights into the current operations and identify areas of improvement.

Bachelor of Science - Biotechnology - CGC College of Engineering (2020 - 2023)

CBSE Class XII - Kalka Public School (2019 - 2019)