Rechal Shaikh
Customer Support Executive / Technical Support Executive
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About
Dedicated Customer Support Specialist with nearly 3 years of experience in customer service, technical support, ERP implementation, and client relationship management. Experienced in handling high volumes of customer inquiries through phone, email, and virtual meetings while providing timely and accurate resolutions. Skilled in troubleshooting issues, guiding users through software features, managing customer requests, and collaborating with technical teams to resolve complex problems.
Recognized for strong communication skills, attention to detail, and a customer-first approach in fast-paced environments.
Experience
Customer Support Executive / Technical Support Executive - EduTinker
(2025-10)
- Primary point of contact for customers.
- Handled phone, email, and remote support.
- ERP implementation and onboarding.
- Troubleshooting and platform guidance.
- Escalated complex issues.
- Maintained support records.
- User training.
- Data management and reporting.
Tax Assistant - T.A. Mewani & Co.
(2022-09 - 2025-02)
- Income tax return filing.
- Inbound and outbound client communication.
- GST, TDS and Income Tax support.
- Maintained financial records and resolved client queries.
Education
SSC - Dr. Gujar Subhash English High School (2020)
HSC - SVKT Arts, Science & Commerce College (2022)
B.Com - SVKT Arts, Science & Commerce College (2025)
