Rita Chanipag

Dynamic professional with extensive experience in partner onboarding, relationship management, customer retention and central operations. Proven track record of improving customer success through process improvements, effective stakeholder engagement and cross-functional collaboration. Skilled in Zoho CRM, advanced Excel, MIS reporting and operational support, with strong capabilities in communication, empathy, problem-solving and conflict resolution.

Results-driven professional focused on improving operational efficiency, strengthening partnerships and supporting retention strategies.

Assistant Relationship Manager — Onboarding & Central Operations - Lighthouse Learning

(2024-01 - 2026-09)

• Managed end-to-end onboarding of franchise partners from agreement to centre launch.
• Coordinated onboarding activities using Zoho CRM, Oracle, EPMS and KKMS.
• Led partner communication, welcome calls, training coordination and operational support.
• Developed NPS/CSAT automation workflows and CRM process improvements.
• Prepared SOPs, management presentations, dashboards and MIS reports.
• Resolved operational escalations through effective cross-functional collaboration.

Deputy Manager — CEM Operations - HDFC ERGO - Mumbai

(2022-07 - 2023-11)

• Developed and implemented strategic plans to improve operational effectiveness.
• Managed daily operations to ensure efficient service delivery and customer satisfaction.

Associate — Sales Operations - upGrad

(2020-09 - 2021-12)

• Coordinated with various departments to streamline the onboarding process.
• Maintained accurate records of employee onboarding activities and documentation.

Relationship Manager — Sales Strategy - OYO Wedding

(2019-08 - 2020-08)

• Collaborated with cross-functional teams to enhance operational effectiveness.
• Identified customer needs promptly and efficiently.

Senior Sales Executive - Incusocio Pvt. Ltd.

(2017-11 - 2019-06)

• Managed key account relationships to ensure customer satisfaction and retention.
• Collaborated with cross-functional teams to enhance product offerings and services.
• Maintained strong relationships with existing clients through prompt responses and issue resolution.

Data Science - Data Science (2026-09)

B.Com - Commerce-IT - Mumbai University

Diploma - Cyber Law