Sr Am

An accomplished Hospitality Operations Professional with over 18 years of international experience in hotel operations, hospitality consulting, revenue management, sales and marketing, front office management, housekeeping, hotel pre-opening, staff training, business development, and property administration across India, Singapore, Thailand, Cambodia, and the Kingdom of Saudi Arabia. Demonstrated expertise in leading multi-department hotel operations, driving revenue growth, implementing operational excellence, improving guest satisfaction, managing budgets, developing high-performing teams, and establishing strategic partnerships with hotel owners, corporate clients, travel agencies, and Online Travel Agencies (OTAs). Recognized for delivering sustainable business growth while maintaining exceptional service standards in luxury hotels, serviced apartments, resorts, and hospitality institutions.

Hospitality Consultant at Independent Hospitality Consultant (Present)

Provide professional hospitality consulting services to hotels, resorts, serviced apartments, hospitality institutions, and tourism organizations. Deliver operational consultancy, hotel pre-opening support, business development, hospitality training, and revenue optimization solutions for domestic and international clients.

Director of Operations, Sales & Marketing at Angkor City View Hotel / Snowat Hotels & Apartments (2018-05 – 2026-06)

Directed the overall operations of hotel properties, including Rooms Division, Sales & Marketing, Finance, Restaurant Operations, Sky Bar, Revenue Management, Administration, Human Resources, and Guest Services. Worked closely with hotel ownership to develop strategic initiatives that strengthened operational performance, enhanced profitability, and improved guest satisfaction.

• Directed overall hotel operations across Front Office, Housekeeping, Food & Beverage, Restaurant, Sky Bar, Engineering, Finance, Sales & Marketing, Administration, Human Resources, and Guest Services, ensuring operational excellence and compliance with international hospitality standards.
• Developed and executed strategic business plans, sales and marketing initiatives, and revenue management strategies to maximize occupancy, profitability, market share, and long-term business growth.
• Managed departmental budgets, financial planning, cost control, forecasting, procurement, inventory management, and operational expenditure while ensuring efficient utilization of organizational resources.
• Successfully led hotel pre-opening projects, operational restructuring, property setup, and implementation of Standard Operating Procedures (SOPs) for hotels, resorts, serviced apartments, and hospitality establishments.
• Built and maintained strong business relationships with hotel owners, corporate clients, travel agencies, tour operators, government organizations, and Online Travel Agencies (OTAs) to strengthen business development and revenue generation.
• Coordinated domestic and international tourism operations while developing strategic B2B and B2C partnerships to expand market presence and business opportunities.
• Directed restaurant, bar, and food service operations by ensuring food quality, hygiene standards, menu planning, inventory control, guest satisfaction, and compliance with food safety regulations.
• Monitored operational and financial performance through detailed reports, performance analysis, audits, and Key Performance Indicators (KPIs), implementing continuous improvement initiatives to enhance operational efficiency and profitability.
• Recruited, trained, mentored, coached, and evaluated multidisciplinary teams, fostering a high-performance culture focused on accountability, teamwork, employee engagement, and service excellence.
• Designed and delivered comprehensive theoretical and practical hospitality training programs covering Front Office Operations, Housekeeping Management, Tourism, Facilities Management, Customer Service Excellence, Health & Safety, Equipment Handling, Chemical Safety, and Operational Standards.
• Planned workforce deployment by preparing duty rosters, attendance records, operational reports, snag reports, and management reports to ensure smooth day-to-day operations.
• Maintained excellent communication and collaboration with hotel owners, senior management, department heads, and operational teams to align business objectives and improve organizational performance.
• Managed OTA distribution, channel management, digital marketing, online reputation, and revenue optimization strategies to improve occupancy and maximize online sales performance.
• Implemented hospitality software solutions, including Property Management Systems (PMS), Channel Managers, OTA Extranets, and operational software, while providing user training and ongoing technical support.
• Directed housekeeping operations by maintaining exceptional standards of cleanliness, hygiene, sanitation, and quality assurance across guest rooms, public areas, and back-of-house facilities.
• Conducted regular inspections of guest rooms, suites, public areas, and operational facilities to ensure compliance with brand standards and guest expectations.
• Managed housekeeping inventories, linen control, guest amenities, cleaning chemicals, operational equipment, and purchasing activities while maintaining cost-effective inventory control systems.
• Administered lost-and-found procedures, preventive maintenance programs, deep-cleaning schedules, and quality assurance processes in collaboration with Engineering and Maintenance departments.
• Supervised Room Attendants, Housemen, Supervisors, and departmental staff by providing continuous coaching, performance evaluations, professional development, and operational guidance.
• Ensured compliance with health, hygiene, sanitation, fire safety, occupational safety, and environmental regulations while promoting a safe and productive workplace.
• Collected guest feedback, resolved operational concerns promptly, implemented corrective actions, and continuously enhanced guest satisfaction, service quality, and brand reputation.
• Strengthened interdepartmental coordination to deliver seamless guest experiences, improve operational efficiency, and achieve organizational goals.

Operations Manager & Hospitality Training Manager at Nasa Vegas Hotels & Apartments (2013-07 – 2017-01)

Managed the daily operations of hotel and serviced apartment facilities while ensuring compliance with international hospitality standards. Led operational planning, housekeeping, front office coordination, training, budgeting, inventory management, and quality assurance. Played a key role in staff development and operational excellence across multiple departments.

Assistant Housekeeping Manager at Oasis Residential Resort (SAAD Group – SAAD Hospital) (2012-03 – 2013-05)

Supported the Executive Housekeeper in managing housekeeping operations for a luxury residential resort. Ensured exceptional cleanliness, safety, inventory control, preventive maintenance, and guest satisfaction while supervising housekeeping employees and maintaining international service standards.

Senior Housekeeping Supervisor at Chandra Residency (Business Hotel) (2011-06 – 2012-02)

Supervised the daily housekeeping operations of a business hotel, ensuring high standards of cleanliness, operational efficiency, inventory control, and guest satisfaction. Coordinated closely with the Front Office and other operational departments to provide exceptional guest experiences.

Housekeeping Supervisor at Govardhana Resort (2005-02 – 2008-01)

Promoted to Housekeeping Supervisor after demonstrating strong operational performance. Managed housekeeping operations, guest room inspections, inventory control, staff supervision, and service quality within the resort.

Houseman at Govardhana Resort (2004-02 – 2005-01)

Started hospitality career as a Houseman, building a strong operational foundation in housekeeping services, cleanliness standards, guest support, and workplace safety.

Level 7 Postgraduate Diploma in Hotel & Casino Management in Hotel & Casino Management – Boston Business School, Singapore (2008 – 2011)

Diploma in Hotel Management in Hotel Management – IIMS, Cochin, India (2003 – 2004)

Higher Secondary School Certificate – Central Board of Secondary Education (CBSE), India