Shilpa Ippa

Proven Skills in Increasing Customer Acquisition, Engagement and Retention. Experienced in Developing Procurement & After Sales Services, Increasing Business Success, and Boosting Customer Relationships.

Excellent

Problem-Solving Skills. Always willing to go that Extra-Mile for Customer Satisfaction getting a Win-Win for both the ends. Professional development as well as contributing to the organization's effectiveness to take the company to the top position.

Sr. Sales Coordinator at Camlin Fine Sciences Ltd (2023-08 – Present)

Products: Industrial Chemicals, Pharma, Aroma, Food Additives, Emulsifiers, Antioxidants

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Created documents recommended courses of actions to assist upper management in complex decision-making issues
• Vendor Management/ submitting documents on Online portal
• Maintained productive communications with sales partners and customers.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Evaluated market data to develop and create business strategies and marketing plans.
• Analysis and forecast of monthly sales data of existing marketed companies within designated area.
• Maintaining detailed records of daily activities through online customer database.
• Prepare and present sales reports and customer profiles to upper management
• Export and Import documentation for timely presentation to the sales team and customer, both
• Working on receivables for timely inflow of funds from domestic as well as international customers
• Working with CFS Europe/Global operations
• Processing Samples and following up with the homologation process.

Sr. Executive Customer support/ Co-Ordinator at Ambani Organics Ltd. (2016-02 – 2023-05)

Products: Chemicals Textile, Paint, Adhesive, Rubber, Paint driers.

• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits
• Developed and implemented account management plans to establish customer satisfaction.
• Exceeded sales goals by implementing aggressive sales programs, overhauling processes, and facilitating market development.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and an expanded client base.
• Arranging and Attending exhibitions

Supply Chain Executive at Mumbai Grahak Panchayat (NGO) (2013-05 – 2016-01)

Products: House Groceries Distribution

• Analyzed, optimized, and oversaw inventory procedures to improve supply chain operations.
• Assessed vendor operations according to quality benchmarks and standards.
• Reduced overhead costs 80% by establishing company benchmarks for process improvement and quality control
• Uncovered most cost-effective shipping modes and schedules, saving 100%.
• Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.

Commercial Executive at Durga Bearing Pvt Ltd. (2008-10 – 2011-11)

Products: Bearings, Machine Tools, Switchgear etc.

• Handling urgent calls, emails and messages when sales representatives are unavailable, answering customer queries, informing them about delays arranging delivery dates and scheduling marketing events.
• Handling orders by phone, email or mail and checking the orders have the correct price, discounts and product numbers.
• Inputting orders, ensuring they are processed according to customer requirements and ensuring all orders are accurate and delivered on time.
• Collaborating with other departments to ensure sales, marketing queries and deliveries are handled efficiently.
• Developing and maintaining filing systems so as to maintain sales records, prepare reports and provide financial information to the finance department.
• Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all sales representatives have high quality, up-to-date support material

M Com in Commerce – Mumbai University

Diploma in Finance Management – Wellingkar University