Suganya Bk
Senior Executive – Customer Service & Operations
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About
Results-driven Supply Chain, Shipping and Logistics professional with 8 years of experience in customer service, freight forwarding, NVOCC operations, export-import documentation and end-to-end sea freight management. Proven expertise in supply chain coordination, stakeholder management, shipment planning, process optimization and operational excellence.
Experience
Senior Executive – Customer Service & Operations at Transworld Global Logistics Solutions (India) Pvt. Ltd. (2020-02 – Present)
Manage end-to-end customer service and operational activities for export and import sea freight shipments.
- Key Account Handling (APP & APRIL ASIA) – SINGAPORE, INDONESIA & MALAYSIA.
- Handle booking inquiries, freight quotations, vessel space coordination and shipment planning.
- Coordinate stuffing/de-stuffing operations with warehouse teams.
- Monitor shipment milestones, cargo movements, container tracking and barge operations.
- Collaborate with shipping lines, transport providers, warehouses and overseas agents.
- Track BL drafts, prepare reports and follow up on receivables.
- Verify freight rates, detention charges, and applicable surcharges prior to invoice issuance, ensuring billing accuracy and preventing revenue leakage.
- Support finance teams in reducing outstanding receivables by improving billing cycle efficiency, timely invoicing, and payment follow-up processes.
- Support and guide team members on operational procedures and documentation requirements.
- Foster collaboration, accountability, and best practices to improve productivity and resolve operational challenges efficiently.
- Support transportation planning, supply chain continuity and process improvement initiatives.
NVOCC Documentation Executive & Customer Service at Dahnay Logistics Pvt. Ltd. (2017-08 – 2019-04)
- Managed Bill of Lading preparation and EGM/IGM filing.
- Coordinated vessel bookings, shipment documentation and dispatch.
- Ensured customs compliance and maintained shipping documentation.
- Handled customer communication and shipment updates.
Customer Service Executive at Tera Projects & Shipping Pvt. Ltd. (2016 – 2017)
- Assisted in shipping documentation and delivery coordination.
- Maintained shipment records and supported daily customer service operations.
Education
B.Sc. in Computer Science – Valliammal College for Women, University of Madras (2016)
