Sumitra R

Banking Operations & Customer Experience professional with 8+ years of strong experience in branch operations, compliance, KYC processes, cash & clearing, GL reconciliation, and team handling. Actively seeking desk-based roles in KYC/AML, Operations, Compliance, FinTech Operations, or Banking Support Functions after a planned motherhood break.

Motherhood Break at Personal (2020-01 – Present)

Focused on childcare responsibilities while upgrading skills for transitioning into Operations / Compliance / KYC roles.

Deputy Branch Manager at ICICI Bank Ltd (2018-11 – 2020-01)

• Managed branch operations including cash, clearing, compliance.
• Daily reconciliation of GL and payable accounts.
• Handled escalations, complaints, investigations.

Relationship Manager – Personal Loans at ICICI Bank Ltd (2017-06 – 2018-11)

• Managed loan sourcing, verification, and customer onboarding.

Deputy Branch Manager at ICICI Bank Ltd (2014-05 – 2017-05)

• Led branch operations, audits, MIS, compliance.

Customer Service Manager at ICICI Bank Ltd (2011-08 – 2014-04)

• Resolved service requests, handled branch queries.

PGDB – ICICI Manipal Academy (2011 – 2011)

B.Tech in IT (2004 – 2008)

HSC (2004 – 2004)

SSLC (2002 – 2002)