Sumitra R
Banking Operations & Customer Experience professional
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About
Banking Operations & Customer Experience professional with 8+ years of strong experience in branch operations, compliance, KYC processes, cash & clearing, GL reconciliation, and team handling. Actively seeking desk-based roles in KYC/AML, Operations, Compliance, FinTech Operations, or Banking Support Functions after a planned motherhood break.
Experience
Motherhood Break at Personal (2020-01 – Present)
Focused on childcare responsibilities while upgrading skills for transitioning into Operations / Compliance / KYC roles.
Deputy Branch Manager at ICICI Bank Ltd (2018-11 – 2020-01)
- Managed branch operations including cash, clearing, compliance.
- Daily reconciliation of GL and payable accounts.
- Handled escalations, complaints, investigations.
Relationship Manager – Personal Loans at ICICI Bank Ltd (2017-06 – 2018-11)
- Managed loan sourcing, verification, and customer onboarding.
Deputy Branch Manager at ICICI Bank Ltd (2014-05 – 2017-05)
- Led branch operations, audits, MIS, compliance.
Customer Service Manager at ICICI Bank Ltd (2011-08 – 2014-04)
- Resolved service requests, handled branch queries.
Education
PGDB – ICICI Manipal Academy (2011 – 2011)
B.Tech in IT (2004 – 2008)
HSC (2004 – 2004)
SSLC (2002 – 2002)
