Yerukula Padmavathi
Associate – Service Delivery
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About
Detail-oriented professional with hands-on experience supporting US insurance processes and delivering accurate, timely service within defined SLA and TAT requirements. Experienced in creating Certificate of Insurance documents, preparing Insurance Requirements Reviews, client communication, data validation, and policy servicing. Skilled in using CSR24 and EPIC systems, monitoring TAT metrics, and contributing to workflow improvements.
Comfortable working with high-volume data, strict quality requirements, confidential client information, and US business hours.
Experience
Associate – Service Delivery - Resource Pro
Supporting US insurance processes and delivering accurate, timely service within defined SLA and TAT requirements.
- Creating Certificate of Insurance (COI) documents by analyzing client requirements
- Preparing Insurance Requirements Reviews (IRR)
- Communicating with clients through email
- Validating insurance data and maintaining accurate records
- Supporting policy and account servicing activities
- Using CSR24 and EPIC to manage insurance accounts and process service requests
- Monitoring TAT metrics and coordinating with teams to meet service-level targets
- Contributing to workflow improvements that reduce processing time and improve operational efficiency
