Yogesh Bhatia
CUSTOMER SUPPORT | WORKFLOW AUTOMATION | BACK-OFFICE OPERATIONS
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About
Operations professional with experience in purchase billing and GST documentation, plus customer support and team coordination at CarTrade.com. Skilled in phone/email query handling, MIS and Daily Call Reports, outstanding-payment tracking, and SLA follow-up. Also have working knowledge of AI tools and n8n workflow automation to connect apps and reduce repetitive manual tasks. Seeking remote night-shift opportunities in customer support, operations, or automation support.
Experience
Purchase Billing & GST Documentation at BALAJI EXPORT (2016-08 – Present)
- Process purchase bills and handle related purchase-billing documentation.
- Support GST documentation and maintain the related records.
- Prepare outstanding-payment lists to support tracking and follow-up.
Team Leader - SAP Application at CARTRADE.COM
- Handled customer queries at the desk, by phone, and through email; responded to user emails.
- Updated MIS reports and shared information with the relevant teams.
- Worked within SLA response and resolution timelines and followed up with team leaders to obtain required data.
- Prepared Daily Call Reports (DCR) and coordinated with teams to support smooth workflow.
Education
HSC – Mumbai Board (2010)
SSC – Mumbai Board (2008)
