Naomi Gitonga

I am a disciplined, results driven professional with strong experience in IT sales, customer service, and office administration. I bring a proactive approach to problem solving, excellent communication skills, and the ability to adapt quickly in fast paced environments. I am committed to delivering highq uality work, building meaningful client relationships, and contributing to organizational growth through integrity, teamwork, and consistent performance.

Sales Executive — Xtranet Communications

• Making outbound calls to potential and existing clients.
• Promoting and selling IT products, solutions, and the company’s online learning platform.
• Qualifying leads, identifying decision-makers, and converting prospects into sales opportunities.
• Meeting and exceeding weekly/monthly sales targets.
• Upselling and cross-selling relevant solutions to clients.
• Maintaining accurate customer records in CRM systems.
• Preparing sales reports and collaborating with marketing and technical teams.
• Processing quotations, contracts, and sales orders.
• Building and maintaining strong customer relationships.

Sales Executive — Modimbo Technologies

• Sold IT products and services to both individuals and businesses.
• Identified potential clients and initiated contact through calls, meetings, and follow-ups.
• Presented and demonstrated products and services to clients.
• Prepared quotations, proposals, and negotiated contract terms.
• Met sales targets and followed up on leads effectively.
• Participated in events, exhibitions, and trade shows.
• Built and maintained long-term professional relationships.

Office Administrator — Bristal Corporation Insurance Agency

• Maintained filing systems, records, and documentation.
• Prepared monthly reports and insurance declarations.
• Issued insurance certificates and assisted clients with claims processing.
• Handled phone calls, emails, and customer inquiries.
• Marketed insurance products and provided tailored solutions to clients.
• Supported daily office operations and ensured smooth workflow.

Sales Lady — AngelTech Computers

• Processed customer payments and maintained daily sales records.
• Sold computer accessories, laptops, and software.
• Offered product recommendations based on customer needs.
• Managed inventory and restocked fast-moving items.
• Provided after-sales support and handled customer inquiries and complaints.

Diploma in Supply Chain Management

May 2019 – July 2022

Certificate in Computer Packages

February 2019

Kenya Certificate of Secondary Education (KCSE)

January 2015 – November 2018