Saroj Karakheti

Highly skilled hospitality professional with expertise in customer service, relationship management, and bar operations. Proven ability to exceed targets while delivering exceptional service in high-pressure environments. Recognized for dedication, teamwork, and leadership, with a deep understanding of quality, hygiene, and safety standards. Quick learner with a strong commitment to guest satisfaction and team motivation.

BARTENDER - HILTON MALTA - St. Julian's, Malta

(2025-07-03)

• Handled customer inquiries, feedback, and complaints professionally, ensuring high customer satisfaction levels.
• Prepare alcohol and non-alcohol beverages.
• Collaborated with management to plan and execute successful promotional events, increasing customer engagement and sales.
• Monitored inventory levels and coordinated with suppliers for timely restocking, reducing stock shortages and wastage.
• Ensured strict compliance with health, safety, and alcohol regulations, maintaining a safe and legal bar environment.
• Supervised and trained floor staff to enhance skill levels and improve customer service quality.
• Managed cash flow efficiently during shifts, ensuring accurate billing and minimizing discrepancies.

HEAD BARTENDER - LE ROYAL MERIDIEN HOTEL - Abu Dhabi, UAE, United Arab Emirates

(2025-01-01 - 2025-06-09)

• Collaborate with management to plan and execute promotional events.
• Handle customer inquiries, feedback, and complaints professionally.
• Ensure compliance with health, safety, and alcohol regulations.
• Monitor inventory levels and coordinate with suppliers for timely restocking.
• Train, mentor, and supervise bar staff to maintain high service standards.
• Oversee daily bar operations and ensure smooth functioning.
• Maintain cleanliness and organization of the bar area.

BARTENDER - LE ROYAL MERIDIEN HOTEL - Abu Dhabi, UAE, United Arab Emirates

(2024-01-31 - 2024-12-31)

• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.
• Interact with customers, take orders and serve snacks and drinks.
• Assess customers' needs and preferences and make recommendations.
• Mix ingredients to prepare cocktails.
• Check customers' identification and confirm it meets legal drinking age.
• Monitored bar inventory, reducing stock discrepancies by implementing an organized restocking process.
• Stay guest focused and nurture an excellent guest experience.
• Comply with all food and beverage regulations.

BAR WAITER - SHERATON ABU DHABI HOTEL AND RESORT - Abu Dhabi, UAE, United Arab Emirates

(2021-11-21 - 2023-11-15)

• Making and serving cocktails, wines and beers in a fast and professional environment and recommendation to each customer.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
• Setup for special events and private parties.
• Looking after for outlet beverages orders and monthly inventory.

WAITER - MARSHYANGDI RIVER VIEW RESORT - Bandipur, Nepal

(2018-03-02 - 2019-10-20)

• Provided attentive and personalized table service to enhance guest dining experiences.
• Took accurate food and beverage orders and ensured timely delivery to tables.
• Collaborated with kitchen and bar staff to coordinate order preparation and service.
• Handled customer inquiries and resolved complaints promptly to ensure a positive dining environment.

BANQUET SUPERVISOR (PART-TIME) - YETI EVENTS AND CONFERENCE CENTER - Kathmandu, Nepal

(2016-02-02 - 2018-01-21)

• Assisted banquet manager in the planning and execution of banquet events.
• Supervised a team members to ensure efficient service and guest satisfaction.
• Collaborated with other departments to ensure seamless event coordination.
• Trained and mentored new banquet staff, resulting in improved service quality and guest satisfaction.
• Assisted in the development and implementation of new banquet procedures, resulting in increased efficiency and reduced setup time by 20%.
• Managed banquet setup and breakdown, ensuring timely and accurate execution of event requirements.

INTERNSHIP - RENAISSANCE JOHOR BHARU HOTEL - Malaysia

(2017-04-10 - 2017-10-03)

• Learned the organization of events to produce multiple events.
• Make sure that dishes and workspace are always clean.
• Maintained accurate food inventories.
• Measured and assembled ingredients for menu items.
• Participated in special functions to include culinary showcases with celebrity chefs.

BACHELOR IN HOSPITALITY MANAGEMENT - Hospitality Management - PURBANCHAL UNIVERSITY