Aranza Fuentes

Professional with experience in customer service, airport operations, hospitality, and bilingual reservations, focused on providing high-quality service experiences. Proven track record of working under pressure, managing contingencies, resolving conflicts, and providing personalized attention to national and international clients. Strong skills in communication, organization, teamwork, and service orientation with an advanced conversational English level.

Airport Operations - Volaris

(2022-10)

• Coordinate and execute flight boarding and arrival processes.
• Manage flight closures and operational follow-ups in a timely manner.
• Resolve operational incidents and passenger concerns.
• Perform effectively in dynamic, high-demand environments under pressure.
• Ensure strict adherence to operational regulations and effective communication.
• Manage contingencies with a strong focus on service excellence.

Bilingual Reservations Agent - Marriott

• Provide personalized attention to domestic and international clients.
• Manage reservations, itineraries, and follow up on customer requests.
• Resolve incidents and provide service in fast-paced environments.

Administrative Support - IT Consultant

(2018 - 2020)

• Provided direct customer service and administrative support.
• Managed schedules, documentation, and coordination for corporate events.
• Handled billing, expense control, and vendor relationships.

Administrative Assistant - Law Firm (Labor Law)

(2021 - 2022)

• Provided client service and monitored administrative processes.
• Managed documentation, files, and institutional communication.

Bachelor's Degree - Tourism Business Administration

High School Certificate (2017)