IT Business Support Officer
Honeywell Flour Mills Plc.
(September 2022 – Till Date)
Achievements and responsibilities
- Provides timely and efficient technical support to end users, resolving hardware and
software issues to ensure uninterrupted operations and maximize productivity.
- Conducted user training sessions, empowering individuals to utilize technology
effectively and independently, resulting in increased user satisfaction and reduced support requests.
- Collaborated with cross-functional teams to design and implement user-friendly
systems and processes, optimizing workflow and minimizing potential IT disruptions.
- Managed and maintained a comprehensive inventory system, accurately tracking
equipment, software licenses, and warranties, minimizing downtime and ensuring efficient resource allocation.
- Implemented and managed IT solutions to improve operational efficiency, resulting
in a 20% reduction in downtime and a 15% increase in employee productivity.
- Collaborated with cross-functional teams to identify and address key business
challenges, resulting in the successful implementation of a new customer relationship management (CRM) system, improving customer satisfaction by 25%.
- Provided technical support and troubleshooting for hardware and software issues,
resolving 90% of IT-related problems within a 24-hour timeframe, ensuring minimal disruption to business operations.
- Conducted training sessions for employees on new technologies and software
applications, equipping them with the necessary skills to effectively utilize IT resources, leading to a 30% improvement in overall technology adoption.
- Provided comprehensive technical assistance to internal and external stakeholders,
troubleshooting hardware and software issues, and ensuring timely resolution to minimize downtime.
- Managed and maintained the IT infrastructure security systems, ensuring optimal
functionality and data protection.
- Conducted regular training sessions to educate employees on the effective use of
technology tools and software, empowering them to leverage technology to enhance productivity and business outcomes.
I.T Assistant
Honeywell Flour Mills Plc.
(June 2019 – December 2020)
Achievements and responsibilities
- Ensure effective communication and coordination of problem-solving efforts between IT team and users
- Responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers, Servers, including windows 7, 8, 10 and applications).
- Identify areas of focus and techniques to improve service quality and reduce the overall number of requests. Identify opportunities to enable end-users to become more self-sufficient Support.
- Follow-up with third party service provider(s) to ensure timely repairs and maintenance of systems in line with warranty agreement.
- Communicate resolution of faults to end-user/requestor.
- Evaluate PC’s software/hardware and recommend improvements / upgrades in line with the approved organizational policy.
- Assist in troubleshooting system and network problems by investigating, diagnosing and solving
- Ensure effective communication and coordination of problem-solving efforts between IT team and users
- Responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers, Servers, including windows 7, 8, 10 and applications).
- Identify areas of focus and techniques to improve service quality and reduce the overall number of requests. Identify opportunities to enable end-users to become more self-sufficient Support.
- Follow-up with third party service provider(s) to ensure timely repairs and maintenance of systems in line with warranty agreement.
- Communicate resolution of faults to end-user/requestor.
- Evaluate PC’s software/hardware and recommend improvements/upgrades in line with the approved organizational policy.
- Assist in troubleshooting system and network problems by investigating, diagnosing and solving.
IT Business Support Officer
Honeywell Flour Mills Plc.
(September 2022 – Till Date)
Achievements and responsibilities
- Provides timely and efficient technical support to end users, resolving hardware and
software issues to ensure uninterrupted operations and maximize productivity.
- Conducted user training sessions, empowering individuals to utilize technology
effectively and independently, resulting in increased user satisfaction and reduced support requests.
- Collaborated with cross-functional teams to design and implement user-friendly
systems and processes, optimizing workflow and minimizing potential IT disruptions.
- Managed and maintained a comprehensive inventory system, accurately tracking
equipment, software licenses, and warranties, minimizing downtime and ensuring efficient resource allocation.
- Implemented and managed IT solutions to improve operational efficiency, resulting
in a 20% reduction in downtime and a 15% increase in employee productivity.
- Collaborated with cross-functional teams to identify and address key business
challenges, resulting in the successful implementation of a new customer relationship management (CRM) system, improving customer satisfaction by 25%.
- Provided technical support and troubleshooting for hardware and software issues,
resolving 90% of IT-related problems within a 24-hour timeframe, ensuring minimal disruption to business operations.
- Conducted training sessions for employees on new technologies and software
applications, equipping them with the necessary skills to effectively utilize IT resources, leading to a 30% improvement in overall technology adoption.
- Provided comprehensive technical assistance to internal and external stakeholders,
troubleshooting hardware and software issues, and ensuring timely resolution to minimize downtime.
- Managed and maintained the IT infrastructure security systems, ensuring optimal
functionality and data protection.
- Conducted regular training sessions to educate employees on the effective use of
technology tools and software, empowering them to leverage technology to enhance productivity and business outcomes.
I.T Assistant
Honeywell Flour Mills Plc.
(June 2019 – December 2020)
Achievements and responsibilities
- Ensure effective communication and coordination of problem-solving efforts between IT team and users
- Responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers, Servers, including windows 7, 8, 10 and applications).
- Identify areas of focus and techniques to improve service quality and reduce the overall number of requests. Identify opportunities to enable end-users to become more self-sufficient Support.
- Follow-up with third party service provider(s) to ensure timely repairs and maintenance of systems in line with warranty agreement.
- Communicate resolution of faults to end-user/requestor.
- Evaluate PC’s software/hardware and recommend improvements / upgrades in line with the approved organizational policy.
- Assist in troubleshooting system and network problems by investigating, diagnosing and solving
- Ensure effective communication and coordination of problem-solving efforts between IT team and users
- Responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers, Servers, including windows 7, 8, 10 and applications).
- Identify areas of focus and techniques to improve service quality and reduce the overall number of requests. Identify opportunities to enable end-users to become more self-sufficient Support.
- Follow-up with third party service provider(s) to ensure timely repairs and maintenance of systems in line with warranty agreement.
- Communicate resolution of faults to end-user/requestor.
- Evaluate PC’s software/hardware and recommend improvements/upgrades in line with the approved organizational policy.
- Assist in troubleshooting system and network problems by investigating, diagnosing and solving.
