IT Support Specialist
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Talented Network Engineer with extensive practical knowledge of Computer Networks, Network Security, and IT Technical Support. Well-presented, well-spoken individual with professional manner and cheerful disposition with the ability to learn new skills quickly. Ambitious to become an exceptional CCIE Security Engineer with very high impact in every firm I work with.
Managing ticket workload across several customers, escalating issues where appropriate and providing resolution to issues.
✓Providing technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer network, hardware, and software.
✓ Maintaining daily performance of computer systems.
✓ Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other.
✓ Troubleshooting issues in the product (application and data), database server, web server (IIS), and networks, to minimize the risk of disruptions.
✓ Communicating and escalating critical service failures through the Incident Management, Problem
Management, and Senior Management teams.
✓ Being involved in changes to the service operation tools, processes and working practices.
✓ Coordinating with Product Development and Implementation teams to support product updates.
✓ Supporting updates to products and services in both test and live system environments, in compliance with defined procedures.
✓ Identifying opportunities that can improve the efficiency of business and technical processes.
Bachelor of Science (B.Sc.), Computer Science & Information Technology
Eastam University Benin Republic (Cotonou)
CCNA Certification Routing and Switching
14121 Ne Airport Way, Portland, US (EH-academy)
Computer Forensics Investigation Certification
14121 Ne Airport Way, Portland, US (EH-academy)
Lagos, Nigeria.
Diploma in Computer Science (OND)
Moshood Abiola Polytechnic Ogun State Abeokuta (Nigeria)
High School Certificates (SSCE) Akute Grammar School
