Olorunsola Miracle

In addition to my technical skills, I have excellent written and verbal communication skills. I am comfortable working in a team environment and have experience collaborating with developers, project managers, and clients.

• Diagnose and resolve hardware, software, and network issues for the users daily via phone, email, and live chat.
• Utilize remote desktop tools to troubleshoot and resolve complex IT issues.
• Maintain and update the IT knowledge base to enhance user self-service capabilities.
• Collaborate with cross-functional teams to escalate unresolved issues and improve IT support efficiency.
• Monitor and manage IT tickets, ensuring timely resolution and customer satisfaction.

Google Certification