Peace Ikeagwu

Customer support professional with experience resolving customer queries calmly and professionally, even under pressure. Skilled in active listening, conflict de-escalation, and maintaining accurate records in CRM-style systems while working toward service targets. Comfortable learning new tools and systems quickly, confident explaining processes clearly to customers, and able to manage multiple requests at once without losing quality or attention to detail.

Fluent

English communicator with strong organizational skills.

Customer Support Intern - University Teaching Hospital | March 2025 – February 2026

• Handled direct customer inquiries by phone and in person daily, providing clear explanations and ensuring each interaction ended in resolution and satisfaction

• Applied active listening and de-escalation techniques to manage sensitive or time-pressured conversations with professionalism

• Maintained accurate, detailed records of customer interactions under time pressure in a high-volume, fast-paced service environment

• Recognized for consistency, reliability, and a calm, customer-first approach to service delivery

• Independently launched and ran a customer order service from the ground up, managing all customer-facing operations with full autonomy

• Handled inbound calls to take and confirm customer orders, and outbound calls to follow up on order status and delivery timelines

• Managed the sales pipeline from initial customer inquiry through order confirmation to final delivery, ensuring accuracy and timely fulfillment

• Logged and tracked customer orders and interactions in an organized, CRM-style system to maintain accurate records and ensure consistent follow-up

• Resolved customer concerns such as delays or order discrepancies by identifying solutions and offering appropriate adjustments • Built a loyal, repeat customer base through consistent follow-up and reliable service, strengthening long-term customer relationships

Bachelor of Science - Medical Laboratory Science - Afe Babalola University (2025)